HOME THERAPIST COOLING, HEATING, AND PLUMBING PROFESSIONAL SERVICES AGREEMENT
THIS AGREEMENT is made effective as of the date on the above estimate, by and between the Client named in said Estimate, hereinafter referred to as "Client" and The AC Therapist, DBA Home Therapist Cooling, Heating, and Plumbing, a Florida corporation, hereinafter referred to as "Company."
WHEREIN, the Client desires to retain Home Therapist Cooling, Heating, and Plumbing to provide services. In consideration of the agreement made, and the payments to be made by the Client, the parties agree to the following:
1. Incorporation of Terms. These terms and conditions govern the agreement formed by your acceptance of the estimate given to you by Home Therapist Cooling, Heating, and Plumbing. These terms are incorporated by reference into the estimate and control over any inconsistent terms.
2. Scope of Services. “Company” agrees to provide services described in the Estimate attached hereto and by this reference, made a part hereof.
3. Payment for Services. In exchange for Services, “Client” will pay the “Company” the amount provided in the Estimate, incorporated herein by reference.
• Payment is due as per the invoice "Due Date". The company's default Due Date is "Upon completion of work".
• The company allows all our clients to pay no later than three (3) calendar days after the work is completed and/or the invoice is sent without any extra fees added.
• A down payment of up to 50% will be required on every job over $2500 before the job starts.
• The Client will be assessed a 10% late payment fee from three (3) days of nonpayment up to a month, followed by an extra 3% late payment fee every month after that.
• If multiple payments are agreed upon, the Client must remit each payment no later than three (3) days after each due date. The client acknowledges that failure to remit payment when due may result in a Lien being placed on your property, or suit.
***NOTICE TO CLIENT***
ACCORDING TO FLORIDA’S CONSTRUCTION LIEN LAW (SECTIONS 713.001-713.37, FLORIDA STATUTES), THOSE WHO WORK ON YOUR PROPERTY OR PROVIDE MATERIALS AND SERVICES AND ARE NOT PAID IN FULL HAVE A RIGHT TO ENFORCE THEIR CLAIM FOR PAYMENT AGAINST YOUR PROPERTY. THIS CLAIM IS KNOWN AS A CONSTRUCTION LIEN. IF YOUR CONTRACTOR OR A SUBCONTRACTOR FAILS TO PAY SUBCONTRACTORS, SUB-SUBCONTRACTORS, OR MATERIAL SUPPLIERS, THOSE PEOPLE WHO ARE OWED MONEY MAY LOOK TO YOUR PROPERTY FOR PAYMENT, EVEN IF YOU HAVE ALREADY PAID YOUR CONTRACTOR IN FULL. IF YOU FAIL TO PAY YOUR CONTRACTOR, YOUR CONTRACTOR MAY ALSO HAVE A LIEN ON YOUR PROPERTY. THIS MEANS IF A LIEN IS FILED YOUR PROPERTY COULD BE SOLD AGAINST YOUR WILL TO PAY FOR LABOR, MATERIALS, OR OTHER SERVICES THAT YOUR CONTRACTOR OR A SUBCONTRACTOR MAY HAVE FAILED TO PAY. TO PROTECT YOURSELF, YOU SHOULD STIPULATE IN THIS CONTRACT THAT BEFORE ANY PAYMENT IS MADE, YOUR CONTRACTOR IS REQUIRED TO PROVIDE YOU WITH A WRITTEN RELEASE OF LIEN FROM ANY PERSON OR COMPANY THAT HAS PROVIDED TO YOU A “NOTICE TO OWNER.” FLORIDA’S CONSTRUCTION LIEN LAW IS COMPLEX, AND IT IS RECOMMENDED THAT YOU CONSULT AN ATTORNEY.
4. Additional Services. Parties agree that any additional work requested by Client or determined by Company to be necessary to properly perform service under this agreement after the execution of this agreement constitutes additional services. Additional service must be agreed upon in writing by both parties, and payment will be due upon receiving a final invoice.
5. Permits. The contractor shall obtain and pay for all necessary permits and licenses related to the Project.
6. Loan Approval Disclaimer. This agreement is not contingent upon loan approval. The Company is not liable for any issues, delays, or disputes the Client encounters in seeking loan approval, nor for any damage resulting from loan denial. By engaging with third-party financing companies recommended or affiliated with Home Therapist Cooling, Heating, and Plumbing, the Client acknowledges and agrees to the following terms:
• Independent Entities: The financing companies are independent of Home Therapist Cooling, Heating, and Plumbing. They operate under their own business policies, and the Company is not responsible for their actions, decisions, or performance.
• No Liability: The Company assumes no liability for disputes or problems between the Client and the financing companies. All concerns must be addressed directly with the financing company.
• Contractual Relationship: Entering into an agreement with a financing company establishes a contractual relationship solely between the Client and the financing company. The Company is not a party to these contracts and has no control over the terms or enforcement.
• No Warranty or Guarantee: The Company does not guarantee the services or products of any financing company. Any warranties, guarantees, or representations made are strictly between the Client and the financing company.
• Due Diligence: Clients are responsible for conducting their own research before engaging with any financing company. The Company is not responsible for verifying the reliability, accuracy, or quality of their services.
• Indemnification: Clients agree to indemnify and hold harmless Home Therapist Cooling, Heating, and Plumbing, its affiliates, and representatives from any claims or costs arising from their relationship with the financing company.
• Governing Law: This disclaimer and any related disputes will be governed by the laws of the State of Florida. The Client agrees to this jurisdiction and venue for any disputes.
• No Access to Loans Post-Approval: The Company has no access to the loan after it has been approved. Any issues, concerns, or disputes with the loan company, as well as all payments, must be directed to the loan company and not to Home Therapist Cooling, Heating, and Plumbing.
By using the services of any recommended or affiliated financing company, the Client confirms they have read, understood, and agreed to these terms.
7. Warranty. The Company offers, by default, an express labor warranty (“warranty”) of twelve (12) months (“Warranty Period”) following the date of installation or repair, unless a no guarantee clause/statement/sentence is stated on our estimates, invoices, or reports. This Warranty is subject to what is stated on the estimates or invoices, it might be more or less, it will depend on what was sold to you, the client. These warranties are given at no extra cost to the clients, making them nonrefundable and nonnegotiable. Under this warranty, the Company warrants to the Client those materials and equipment furnished under the Contract will be of good quality and new unless otherwise required or permitted by this Agreement and that the Work will be free from defects.
This warranty does not cover issues or damage caused by events such as:
• Clogged drain lines.
• Bad capacitors.
• Dirty coils.
• Lightning, hurricanes, floods, acts of God.
• Unsafe, unreasonable, or non-recommended use of the parts and materials installed.
• Damage caused by someone other than Home Therapist Cooling, Heating, and Plumbing technicians working on the unit or other sources of non-labor-related issues.
• Gas leaks or plumbing leaks that were repaired by us and re-appeared either on the same spot or a different one. We are always clear about how uncertain repairing a leak is; hence, we don’t guarantee its outcome.
• Improper use or misuse of equipment, including operating equipment in ways not intended or recommended by the manufacturer.
• Neglect or lack of maintenance, such as failure to replace filters, clean drains, or schedule routine inspections.
• Pre-existing conditions that were not addressed before service or installation.
• Modifications, adjustments, or repairs performed by a third party or someone other than the company’s technicians.
• Normal wear and tear of parts or systems, including rust, corrosion, or aging components.
• Contaminants, such as sediment in plumbing lines, improper water quality, or foreign debris in the system.
• Manufacturer defects, as these are typically covered under the manufacturer’s warranty.
• Damage or malfunction due to unauthorized accessories or add-ons not approved or recommended by the company.
• Issues caused by systems being used beyond their capacity or improperly sized for the property.
• Damage caused by power surges, faulty wiring, or other electrical issues unrelated to the company’s work.
7.1 Warranty Cancellation. The Company reserves the right to void, cancel, or terminate any warranties provided to clients for any type of work under the following or similar circumstances:
• Unauthorized Work: If any work is performed on the units by anyone other than the Company’s employees.
• Client Negligence: Failure by the client to properly care for or maintain the units, including but not limited to neglecting routine cleaning, failing to replace air filters regularly, or allowing dirt and dust to excessively accumulate on the coils.
• Defamation and Threats: Any acts of defamation, threats of defamation, or legal threats directed towards the Company, its employees, brand, or representatives that result in the Company severing its relationship with the client.
• Legal Actions: Any legal action initiated against the Company, its employees, brand, or representatives that leads to the termination of the business relationship with the client.
• Nonpayment: Failure to pay for any services rendered by the Company will result in the immediate voiding of all warranties.
• Notification of Cancellation: The Company reserves the right to notify clients of warranty cancellations. However, it should be assumed that warranties are immediately voided if any of the above conditions or similar conditions are met.
This policy ensures that the warranty remains valid only under conditions of proper use and mutual respect.
8. Cancellation. In the event Client cancels this agreement prior to completion of services, Client agrees to pay a cancellation fee of 10 % of the total cost of services agreed upon and the cost of all materials, supplies, and labor spent by the Company.
9. Limitation of Liability. In no event will the Company be liable for any lost profits, indirect, special, incidental, or consequential damages of any kind suffered by the Client in connection with the Company’s services pursuant to this Agreement.
10. Force Majeure. Company shall not be liable to Client or any third party for any costs or damages due to delay or nonperformance under this Agreement arising out of any cause or event beyond Company’s control, including, without limitation, cessation of services hereunder or any damages resulting therefrom to the other party because of a work stoppage, power or another mechanical failure, computer virus, natural disaster, governmental action, or communication disruption.
11. Assignment. Neither party may assign or transfer this Agreement without the prior written consent of the non-assigning party, for which approval shall not be unreasonably withheld.
12. Severability. If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.
13. Amendment. This Contract may be amended or modified only by the written agreement of all parties.
14. Jurisdiction and Venue. This Contract shall be construed in accordance with the laws of the State of Florida and the parties hereto agree that the venue shall be in Hillsborough County, Florida. Florida law will govern this agreement, without regard to conflict of law principles.
15. Indemnification. Client agrees to indemnify, defend, and hold Company harmless from all liabilities including, but not limited to, litigation costs and attorney fees that it may incur because of this Contract and from all claims and losses to anyone who may be injured or damaged by reason of Client’s willful misconduct or negligent performance of this Contract.
16. Notices. Any notice or communication required or permitted under this Agreement shall be sufficiently given if delivered in person or by certified mail, return receipt requested, to the address set forth in the opening paragraph, or to such other address as one party may have furnished the other in writing.
17. Entire Agreement. This Agreement, along with the attached Estimate, contains the entire agreement of the parties, and there are no other promises or conditions in any additional agreement whether oral or written or oral agreements between the parties. No supplement, modification, waiver, or termination of this Agreement shall be binding unless in writing and executed by the parties to this Agreement.
18. You may CANCEL this transaction, without any penalty or Obligation, within THREE (3) BUSINESS DAYS from the approval of this estimate if no work has been performed. You cancel, any property traded in, any payments made by You under the contract or sale, and any negotiable instrument executed by You will be returned within TEN (10) BUSINESS DAYS following receipt by the seller of Your Cancellation Notice, and any security interest arising out of the transaction will be canceled. If You cancel, You must make available to the seller at Your residence, in substantially as good condition as when received, any goods delivered to You under this contract or sale, or You may, if You wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller’s expense and risk. If You do make the goods available to the seller and the seller does not pick them up within TWENTY (20) CALENDAR DAYS of the date of Your Notice of Cancellation, You may retain or dispose of the goods without any further obligation. If You fail to make the goods available to the seller, or if You agree to return the goods to the seller and fail to do so, then You remain liable for the performance of all obligations under the contract.
19. By providing your credit card information and saving it on file, You, the client, hereby authorize Home Therapist Cooling, Heating, and Plumbing, hereby referred to as “the company”, to charge your credit card for all services rendered by the company under the terms of our agreement. You understand and agree that your credit card information will be stored securely in accordance with applicable data protection laws and regulations, and the company will take reasonable precautions to ensure the security of your credit card information. You have the right to update or remove your credit card information from our system at any time. However, you acknowledge that removing your credit card information may affect the provision of services that require automatic payments. You also understand and agree that it is your responsibility to notify the company of any changes to your credit card information, including but not limited to changes in the card number, expiration date, and billing address. If the charge to your saved card is declined, you agree to provide an alternative form of payment promptly. Failure to do so may result in a suspension or termination of services provided by the company. By saving your card on file, you confirm that you have read, understood, and agreed to these terms.
20. Filming and Photography Clause. Consent for Filming and Photography: By entering into this Agreement, the Client hereby consents to the photographing, filming, and recording (“Media Capture”) of the Client's property, HVAC system, conditions of service areas, and interactions with the Company’s employees during the performance of services for the following purposes:
• Quality control and assurance
• Training and educational material for employees
• Marketing and promotional activities
• Documentation of work conditions, before and after service, for verification and liability purposes
Use and Ownership: All Media Capture remains the exclusive property of the Company. The Company has the sole discretion to decide whether to use or not use, display, or not display any Media Capture.
Confidentiality: Unless explicitly authorized by the Client in writing, the Company shall take reasonable measures to ensure that Media Capture does not disclose any sensitive, personal, or confidential information, and will edit or obscure such information, if necessary, before using it for the above-mentioned purposes.
Opt-Out: The client has the right to opt out of Media Capture by providing written notice to the Company prior to the commencement of any service. Failure to provide such notice will be considered as implicit consent for Media Capture.
Liability: The Company will not be liable for any claims, costs, or damages that Client may suffer or incur as a result of unauthorized use of Media Capture by third parties if such unauthorized use is beyond the Company’s reasonable control.
Indemnification: Client agrees to indemnify, defend, and hold harmless the Company from any and all claims arising out of Media Capture unless such claims arise out of the Company’s gross negligence or willful misconduct.
21. Marketing Communication Consent Clause:
By accepting this estimate/invoice or engaging our services in any way, including any Free services, you hereby consent to the Company the use of your provided phone number and email address for marketing and promotional purposes. This may include but is not limited to sending you information about our HVAC services, special offers, discounts, and updates related to our business. You may opt out of these communications at any time by contacting us or following the unsubscribed instructions provided in the marketing materials.
22. Maintenance Plans. By signing up for any of the Company's maintenance plans, the Client agrees to the following terms and conditions:
• Full Payment Commitment: Upon signing up and utilizing any benefit of the maintenance plan, the Client agrees to pay the full annual amount of the plan, regardless of further usage during the year.
• Non-Response to Scheduling Attempts: If the Client fails to respond to the Company's calls, texts, or emails to schedule a maintenance visit for over one (1) month, the Company reserves the right to mark the visit as completed.
• Scheduling First Visit with New Installations or Ductwork: When a maintenance plan is purchased in conjunction with a new unit or ductwork installation, the first maintenance visit will be scheduled on the same day as the installation, even if the tune-up or full maintenance procedures are not completed due to the newness of the system.
• Automatic Payment Authorization: By providing and saving their credit card information, the Client agrees to be charged automatically for the plan at the frequency selected (monthly or annually). The Client is responsible for notifying the Company of any updates or changes to their payment information.
• Auto-Renewal Policy: Maintenance plans are automatically renewed at the end of each term (monthly or annually) unless the Client contacts the Company to cancel before the renewal date. Charges will continue to be applied to the saved card until a cancellation request is received and processed.
• No Refunds for Missed Benefits: If the Client does not utilize all benefits of the maintenance plan within the annual period, no refunds or credits will be issued for unused portions of the plan.
23. Therapy Plan Terms and Conditions
• Disclaimer on Applicability: Not all items in these terms and conditions apply to all plan categories. The benefits, services, and policies outlined herein are specific to the type of plan selected (Value, Premium, or Elite) and will be provided accordingly. Please refer to your specific plan details for applicable benefits.
• Basic Coil Cleaning: The cleaning included with the plan is a basic coil cleaning on the spot. If the coil needs a deeper cleaning or to be cleaned outside the unit, it will be priced extra.
• Water Heater Sediment Warning: Please be aware that sediment buildup can sometimes erode the walls of the water heater tank. This sediment may also temporarily seal the very holes it creates. Consequently, performing a flush on older water heaters, especially those that have never been maintained, may lead to the development of leaks. In such cases, we will provide a quote for a full water heater replacement.
• Filter Allocation: Filter sizes vary greatly, and the options are limitless. We will provide a total of Twelve (12) 1-inch filters, Four (4) 2-inch filters, OR Two (2) 4 or 5-inch filters per plan. In some cases, there are different size filters for the same unit, in which case the number of filters described above still applies. In those cases, we will equally divide the total filters by the different sizes of filters required.
• Discount Usage: The discounts can be used by the plan holder and their friends and family members on both AC and plumbing services an unlimited number of times.
• Test Kit Disclaimer: The results obtained from this test kit are indicative and for informational purposes only. They are not a substitute for comprehensive laboratory testing performed by certified professionals, nor are they intended to diagnose, treat, mitigate, or prevent any health conditions. While we strive to use reliable and reputable test kits, we cannot guarantee the absolute accuracy or reliability of the results.
• Inspection Limitations: The inspection covers only the visible and accessible areas of your plumbing system. It does not include areas that are concealed, hidden, or otherwise inaccessible without invasive methods. While we strive to perform a thorough inspection, it is not possible to identify all existing or potential future issues. Some problems may go undetected due to their concealed nature or the limitations of non-invasive inspection techniques.
• Annual Discount: Each client/home is eligible for a 1-month FREE discount per year, regardless of the number of plans subscribed to. For example, if you have three units at your home and subscribe to all three under the same Premium Plan with an annual payment, your total discount will be $20.
• Cancellation Policy: This is a month-to-month agreement (unless paid annually) and can be canceled at any time without hassle. However, if we already performed the corresponding tune-ups of the year (or at least one of the two) or any of the benefits were used, the entire year will have to be paid upon cancellation. There won’t be any refunds if any of the benefits are used.
• Plan Cost and Coverage: The cost of the plan is per system, per month, and it is specific to the exact AC unit and water heater that we register on our first visit.
• Automatic Payments and Renewal: By providing and saving your credit card information, you agree to automatic monthly or annual charges based on the frequency selected. The plan will automatically renew at the end of each term (monthly or annually), and the charges will continue until the Client contacts the Company to cancel. It is the Client’s responsibility to update payment information to avoid disruptions.
• Non-Response Scheduling Policy: If the Client fails to respond to the Company’s calls, texts, or emails to schedule a maintenance visit for over one (1) month, the Company reserves the right to mark the visit as completed.
• First Visit with New Installations or Ductwork: When the plan is purchased with a new unit or ductwork installation, the first maintenance visit will be scheduled on the same day as the installation, even if the tune-up or full maintenance procedures are not completed due to the newness of the system.
• Seasonal Flexibility for Tune-Ups: The Company will provide three (3) visits per year under the plan: two (2) visits for AC maintenance and one (1) visit for plumbing maintenance. While we will strive to schedule these visits evenly throughout the year, the timing of appointments may vary depending on the Company’s availability. We appreciate the Client's flexibility during peak seasons.
• Acknowledgment: By approving and/or signing up for this recurring plan, you hereby acknowledge that you have read, understood, and consequently agreed to the terms and conditions described above as well as the Company's Terms and Conditions found at https://pro.housecallpro.com/HomeTherapistCoolingHeatingandPlumbing/250123/terms or on any of our estimates and/or invoices named "Terms and Conditions." The "Terms and Conditions" of the recurring plans act as an addition to the Company's Terms and Conditions, and both are applied together.
24. Binding Effect. The terms contained in this Service Agreement (the “Agreement”) are accepted upon the electronic signing and or Online Approval of this Agreement by You or an authorized representative. Other approval methods are also accepted by the company as your consent to do the estimated work for the offered amount. These are:
1) Verbal approval through our recorded line.
2) Written approval through email and/or text.