Mayday Cleaning Services: Revised Terms and Conditions
Welcome to Mayday Cleaning Services
By utilizing our services, you agree to these terms, which apply to all interactions including invoices, website usage, and client engagements in Los Angeles County, California.
Introduction
Your use of our services and website is governed by these terms and conditions. By engaging with us, you consent to comply and be bound by these terms. If you disagree, please refrain from using our services and website. We reserve the right to modify these terms at any time without prior notice.
1. Service Descriptions:
We offer a wide range of cleaning services as detailed on our website and promotional materials. Limitations or exclusions are **clearly communicated** and **easily accessible** for client review.
2. Quote Accuracy:
Estimates are based on the client's description of their home's condition. Any necessary adjustments in charges due to significant discrepancies will be **communicated promptly** to the client for transparency.
3. Home Entry:
- Access Requirement: Provide access for scheduled cleanings. A 50% service charge fee applies for denied access.
- Client Presence: Optional, but please be reachable between 9:00 a.m. and 5:00 p.m. on service days.
- Key/Code Access: Managed securely with confidentiality.
- Lockbox Option: Available with passcode sharing.
- Home Alarms: Inform us of any code changes. We're not liable for false alarm charges due to uncommunicated changes.
- Liability Note: A release form is required for unsecured entry methods.
4. Damage Reporting:
- Damages must be reported within 24 hours of service. Liability is limited to the cost of service.
- Cluttered Areas: May be bypassed for safety reasons.
5. Pricing and Payment Terms:
- Immediate Payment: Required post-service to maintain scheduling.
- Late Payment: A $35 fee applied after 48 hours, accruing daily.
- Collections: Unsettled accounts after 7 days referred to collections.
- Payment Methods: Cash, checks, major credit cards, Zelle.
- Returned Checks: Subject to an additional $25.00 fee.
6. Special Requests:
Accommodated with 24-hour notice. Additional charges may apply for last-minute requests.
7. Cancellation and Refund Policies:
- Within 24-hour notice: $50 fee.
- Same-day cancellation: Full service fee.
- Frequent cancellations may impact future service rates or availability.
8. Liability and Insurance:
We have comprehensive insurance coverage for damages, limited to the cost of service provided.
9. Health and Safety Compliance:
Adherence to OSHA guidelines and local regulations for cleaning chemicals and equipment.
10. Employee Conduct:
Strict guidelines are followed with comprehensive background checks.
11. Privacy Policy:
Managed in compliance with the CCPA. Details on data usage and protection are **explicitly provided**.
12. Dispute Resolution:
Direct contact is preferred for issue resolution. Unresolved issues are subject to California mediation laws.
13. Licenses and Permits:
We operate with all necessary local and state licenses and permits.
14. Service Limitations:
Not responsible for pre-existing damages or inaccessible/unsafe areas.
15. Non-Solicitation:
A fee of $1,500 applies for directly hiring our employees during or within 6 months post-service.
16. Service Modifications:
We reserve the right to modify or cancel services due to unforeseen circumstances, with **prior notice when possible**.
17. Intellectual Property:
Content and branding are proprietary. Unauthorized use is prohibited.
18. Force Majeure:
Not liable for service delays or failures due to events beyond our control.
19. Governing Law:
Governed by the laws of California, under Los Angeles County jurisdiction.
20. Changes to Terms:
Updates are effective upon posting on our website.
21. Working in the Home:
- Safety First: Cleaners ensure their safety; client ensures environment safety.
- Right to Leave: Cleaners may leave if safety is compromised. Full scheduled service billed.
22. Our Guarantee:
- Issue Reporting: Call 1-866-244-0672 within 24 hours of service for concerns.
- Re-clean: Offered at no cost for valid concerns, subject to limitations.
23. Payment Verification Clause:
We reserve the right to verify the identity of any credit card holder and confirm the legitimacy of the payment source.
24. Credit Card Authorization Form:
Required for services, especially for transactions above a specified threshold.
25. Fraudulent Use Disclaimer:
Fraudulent use of payment methods is strictly prohibited and will be reported to legal authorities.
26. Non-Refundable Deposit for Large Bookings:
Required for large or high-cost services, applied to the total service cost but non-refundable in case of cancellation.
27. Chargeback Clause:
In the event of a chargeback, the client is responsible for the original transaction amount plus any additional fees incurred.
28. Proof of Service Delivery:
Detailed invoices and proof of service (like before-and-after photos) provided, usable in disputes or chargeback investigations.
29. Website Use and Content: You may not copy, distribute, or modify any content from our website without prior written consent.
We strive to ensure the accuracy of the information on our website; however, we do not guarantee its completeness or timeliness.
30. Intellectual Property: All trademarks, logos, and service marks displayed on the website are our property or the property of other third parties. You are not permitted to use these without our prior written consent or the consent of such third party.
32. Links to Other Websites: Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these external websites.
33. Privacy and Data Protection: We adhere to strict data protection and privacy policies. Personal information collected through our website or services is used and protected as stated in our Privacy Policy.
34. Liability and Warranty Disclaimers: Our services and website content are provided "as is" without any warranty of any kind. We disclaim all warranties, either express or implied, to the fullest extent permissible under applicable law.
35. Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.
36. Indemnification: You agree to indemnify Mayday Cleaning Services against any claims arising from your violation of these terms or misuse of our service.
37. Complete Agreement: These terms constitute the entire agreement between you and Mayday Cleaning Services.
38. No Warranty
WE PROVIDE THIS WEB SITE AND ITS CONTENT "AS IS" AND WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT REPRESENT OR WARRANT THAT THIS WEB SITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEB SITE, ANY CONTENT FROM THIS WEB SITE, OR THE SERVER THAT MAKES THIS WEB SITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS, OMISSIONS, VIRUSES, OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS WEB SITE IS AT YOUR OWN RISK. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, IN WHICH CASE PORTIONS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.
39. Limitation of Liability
IN NO EVENT WILL WE BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES), ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, THE INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE OR ITS CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN WHICH CASE PORTIONS OF THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT WILL WE BE LIABLE OR RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS WEB SITE, INCLUDING, WITHOUT LIMITATION, ERRORS IN PRICING OR AVAILABILITY OF SERVICES AND PRODUCTS, OR DAMAGES THAT MAY RESULT FROM MISREPRESENTATION OF AGE BY A USER OF THIS WEB SITE.
40. Indemnification
You agree to indemnify, defend and hold harmless Mayday Home Cleaning Services, its parent, affiliates, shareholders, agents, licensors, suppliers and any third-party information provider to this website, together with their officers, directors, owners, partners and employees, from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from: (a) any violation of these Terms of Use (including negligent or wrongful conduct) by you; or (b) your use and access of this website.
41. Additional Terms
Our failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use. We may assign our rights and duties under these Terms of Use to any party at any time without notice to you. If any of these terms shall be deemed invalid, void or, for any reason, unenforceable, that term shall be deemed severable and shall not affect the validity or enforceability of any remaining term. Any rights not expressly granted herein are reserved.
42. Entire Agreement
These Terms of Use constitute the entire agreement between you and us regarding this website. These Terms of Use supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us regarding this website. No modification of these Terms of Use will be effective unless we authorize it.
Thank you for choosing Mayday Cleaning Services. We value your trust and are committed to excellence. For questions or feedback, please contact us. Welcome to the Mayday Family!