LAIR MECHANICAL LLC
TERMS & CONDITIONS
These Terms & Conditions ("Agreement") apply to all estimates, proposals, service calls, installations, repairs, maintenance, inspections, invoices, work authorizations, and services performed by Lair Mechanical LLC ("Lair Mechanical," "Company," "we," "our," or "us").
By scheduling service, approving an estimate, signing a proposal, making a payment, electronically accepting a quote, or allowing work to begin, the Customer ("Customer," "Owner," or "you") agrees to these Terms & Conditions.
1. Customer Presence
An individual eighteen (18) years of age or older must be present during all scheduled appointments unless otherwise approved by Lair Mechanical LLC.
2. Scheduling
Appointments may be scheduled by calling 618-365-9626 or through www.lairmechanical.com.
Appointments are scheduled on a first-come, first-served basis. Emergency service requests and unforeseen circumstances may require appointment adjustments. Lair Mechanical will make reasonable efforts to notify customers promptly of any changes.
Due to the unpredictable nature of HVAC service, arrival times are approximate. Unless otherwise stated, customers should expect a three-hour arrival window.
3. Estimates
Free estimates are provided for qualifying HVAC replacement and installation projects.
Diagnostic visits, troubleshooting, inspections, second opinions, and repair service calls are not considered free estimates and may be subject to diagnostic charges.
Unless otherwise stated in writing:
Estimates remain valid for thirty (30) days.
Pricing is based on conditions visible at the time of inspection.
Hidden conditions are not included.
4. Deposits
Installation projects require a 50% deposit before equipment is ordered or installation is scheduled unless otherwise agreed in writing.
Deposits are used to secure equipment, reserve installation dates, and purchase project materials.
5. Payments
Unless otherwise agreed:
Service call invoices are due immediately upon completion.
Installation balances are due immediately upon substantial completion.
Financing approvals satisfy payment obligations only after funding has been confirmed.
Accepted payment methods include:
Cash
Check
Credit Card
Approved Financing
Ownership of equipment remains with Lair Mechanical until paid in full where permitted by law.
6. Returned Payments
Returned checks or declined electronic payments may incur a $50 administrative fee plus any applicable bank charges.
Future payments may be required by certified funds or credit card.
7. Late Payments
Invoices not paid according to agreed terms may incur late charges permitted under Illinois law.
A 5% late fee will be applied to invoices 10 days past due.
An additional 5% late fee will be added every 10 days after that until the invoice is paid.
Invoices unpaid within 90 days may be sent to collections and/or legal action may be taken. The customer is responsible for any costs incurred during this process, including collection fees, legal fees, and court costs where applicable.
Lair Mechanical reserves the right to refuse service to accounts delinquent past 30 days.
Customer agrees to reimburse Lair Mechanical for reasonable collection costs, attorney fees, court costs, and related expenses incurred in collecting unpaid balances.
Lair Mechanical reserves the right to suspend warranty service and refuse future work on delinquent accounts.
8. Financing
Financing is offered through approved third-party financing companies.
Approval decisions, promotional offers, interest rates, and repayment terms are determined solely by the financing provider.
Lair Mechanical cannot guarantee financing approval.
9. Authorization to Perform Work
Customer authorizes Lair Mechanical to:
Inspect equipment
Perform diagnostic procedures
Perform approved repairs
Install approved equipment
Recover refrigerant
Test system performance
No additional work will be performed without approval unless necessary to eliminate an immediate safety hazard or prevent substantial property damage.
10. Hidden Conditions
Quoted pricing assumes normal working conditions.
Additional work may become necessary due to concealed conditions including but not limited to:
Unsafe wiring
Water damage
Mold
Structural deficiencies
Code violations
Damaged ductwork
Corrosion
Inaccessible equipment
Improper previous installations
Whenever practical, additional work will not begin until customer approval is obtained.
11. Change Orders
Any requested modification to the original proposal - including equipment changes, relocation of equipment, duct modifications, electrical work, or additional services - may require a written Change Order.
Change Orders may affect project cost and completion schedule.
12. Permits & Code Compliance
Where required, permits will be obtained if included in the proposal.
Work will comply with applicable building, mechanical, fuel gas, electrical, and energy codes in effect at the time of installation.
Correction of pre-existing code violations not included in the proposal shall constitute additional work.
13. Customer Responsibilities
Customer agrees to:
Provide clear access to equipment.
Secure pets.
Provide functioning utilities.
Remove valuable or fragile items from work areas.
Maintain safe working conditions.
Additional charges may apply if work cannot be completed because of inaccessible or unsafe conditions.
14. Scheduling Delays
Lair Mechanical shall not be responsible for delays resulting from:
Manufacturer shortages
Weather
Utility interruptions
Permit delays
Material availability
Labor shortages
Acts beyond our reasonable control
15. Customer-Supplied Equipment
Lair Mechanical does not guarantee or warranty customer-supplied equipment, materials, or parts.
Additional labor resulting from customer-supplied materials shall be billed accordingly.
16. Existing Equipment
Repairing one component does not guarantee the operation or lifespan of other existing components.
Older HVAC systems may experience unrelated failures following repairs.
17. Property Protection
Reasonable precautions will be taken to protect your property.
HVAC work may require:
Cutting drywall
Drilling
Roof penetrations
Attic access
Crawlspace access
Concrete drilling
Painting, drywall finishing, landscaping, flooring, or cosmetic restoration is not included unless specifically listed in writing.
18. Refrigerant
Refrigerant recovered during service shall be handled in accordance with applicable environmental regulations.
Replacement refrigerant is billed separately unless specifically included in writing.
19. Technician Safety
Technicians follow OSHA safety practices.
Lair Mechanical reserves the right to suspend work if conditions become unsafe.
20. Licenses & Insurance
Lair Mechanical LLC maintains applicable insurance coverage and performs work in accordance with applicable licensing requirements.
21. Warranty
Workmanship
Unless otherwise stated in writing, qualifying installations include a one-year workmanship warranty.
Manufacturer Warranty
Lair Mechanical LLC is an Authorized Ducane Dealer.
Manufacturer warranties are governed solely by the manufacturer and are subject to equipment registration requirements, exclusions, and limitations.
Maintenance Requirement
Manufacturer warranties may require routine maintenance.
Failure to properly maintain equipment may void portions of the manufacturer's warranty.
Outside Contractors
Repairs or modifications performed by anyone other than Lair Mechanical may void any workmanship warranty provided by Lair Mechanical.
22. Photographs
Lair Mechanical may photograph equipment and work areas before, during, and after service for documentation, warranty support, insurance claims, quality control, and training purposes.
No personally identifying customer information will be used in advertising without permission.
23. Limitation of Liability
To the fullest extent permitted by Illinois law, Lair Mechanical shall not be liable for:
Lost profits
Business interruption
Food spoilage
Consequential damages
Incidental damages
Existing water damage
Mold
Utility costs
Property damage resulting from pre-existing defects
Manufacturer defects
Customer neglect
Lack of maintenance
Liability shall not exceed the amount paid for the specific services giving rise to the claim, except where prohibited by law.
24. Mechanic's Lien Rights
Customer acknowledges that Illinois law provides contractors and material suppliers with mechanic's lien rights for unpaid labor and materials.
Failure to make payment may result in the filing of a mechanic's lien as permitted by applicable law.
25. Right to Refuse Service
Lair Mechanical reserves the right to refuse or discontinue service due to:
Unsafe working conditions
Threatening or abusive behavior
Fraud
Non-payment
Lack of safe access
Illegal activity
26. Cancellation
Orders canceled after equipment has been ordered may be subject to restocking fees, shipping charges, and reimbursement for labor or administrative costs already incurred.
Deposits may be applied toward these costs where permitted by law.
27. Force Majeure
Lair Mechanical shall not be liable for delays caused by events beyond its reasonable control, including severe weather, natural disasters, labor disputes, utility outages, transportation interruptions, governmental actions, supply chain disruptions, or other unforeseen circumstances.
28. Electronic Signatures
Electronic approvals, emailed acceptance, text message authorization, online acceptance, and electronic signatures shall have the same legal effect as original handwritten signatures to the extent permitted by applicable law.
29. Governing Law
This Agreement shall be governed by the laws of the State of Illinois.
Any legal action arising from this Agreement shall be brought in a court of competent jurisdiction located within Illinois unless otherwise required by law.
30. Severability
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
31. Entire Agreement
These Terms & Conditions, together with any accepted proposal, estimate, invoice, work authorization, and approved Change Orders, constitute the entire agreement between the parties and supersede any prior oral discussions or understandings.
32. Acceptance
By scheduling service, approving an estimate, signing a proposal, paying a deposit, electronically accepting a quote, or permitting work to begin, Customer acknowledges that they have read, understood, and agree to these Terms & Conditions.