IGNITIFY TERMS AND CONDITIONS
Acceptance of any estimate, service, repair, installation, maintenance visit, or dispatch from Ignitify constitutes the customer’s agreement to be bound by the following Terms and Conditions in full:
PARTS WARRANTY: All parts as recorded are warranted as per manufacturer specifications.
LABOR WARRANTY: The labor charge as recorded here relative to the equipment serviced as noted, is guaranteed for a standard period of 30 days, unless otherwise noted by Contractor. We do not, of course, warranty any other parts other than those we install. If repairs later become necessary due to other defective parts, they will be charged separately.
LIMITED WARRANTY: Contractor warrants that all work performed by Contractor and its subcontractors shall be done in a good and workmanlike manner in accordance with accepted trade practices. Said warranty shall extend for 90 days on most repairs and 1 year on new equipment/fixtures unless otherwise stated on the estimate and invoice delivered to the client via email. The warranties for assemblies, appliances and the like shall be those warranties provided by the manufacturer or supplier of that item rather than based on Contractor's warranty herein. THIS IS THE ONLY WARRANTY PROVIDED BY CONTRACTOR TO CUSTOMER. Customer shall notify Contractor within twenty-four (24) hours of discovery of any warranty claim. CONTRACTOR SHALL RESPOND TO WARRANTY CALLS WITH REASONABLE PROMPTNESS, BUT ONLY BETWEEN THE HOURS OF 8:30 AM TO 4:30 P.M MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS, UNLESS OTHERWISE AGREED TO IN WRITING. FAILURE OF CUSTOMER TO NOTIFY CONTRACTOR AS SET FORTH HEREIN SHALL VOID ANY WARRANTIES AFFORDED HEREIN. CONTRACTOR SHALL NOT BE LIABLE FOR WATER OR OTHER DAMAGES RESULTING FROM ANY DEFECT OR DELAY IN RESPONDING TO SAID WARRANTY. CONTRACTOR SHALL NOT BE LIABLE FOR ANY LOST PROFITS, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY WORK PERFORMED, OR ANY PROBLEM, WHETHER OR NOT COVERED BY THIS LIMITED WARRANTY. NO WARRANTIES SHALL APPLY IF CONTRACTOR WAS NOT PAID IN FULL FOR ALL OF THE WORK IT PERFORMED. TO OBTAIN WARRANTY PERFORMANCE NOTIFY COMPANY OF ANY DEFECT OR CLAIMS FOR BREACH AT THE ADDRESS AND TELEPHONE NUMBER ON THE FACE HEREOF.
ACCEPTANCE OF ESTIMATES: Upon acceptance of estimates, a 15% restocking fee will apply if any cancellation occurs.
RESTOCKING POLICY – SPECIAL ORDER ITEMS: Items that are custom-built, special order, or not stocked by Contractor’s regular suppliers may be subject to higher restocking fees or may not be returnable. If non-returnable items have already been procured at the time of cancellation, the full cost of the item will be the responsibility of the Customer.
ESTIMATE VALIDITY PERIOD: All written estimates provided by Contractor are valid for fifteen (15) calendar days from the date of issue unless otherwise specified in writing. Estimates are subject to revision due to material price fluctuations, equipment availability, or changes in project scope.
BOOKING AND APPOINTMENT POLICY: A person 18 years or older who is authorized to approve work and payment must be present during the appointment. If no such person is available, service may be declined and a trip fee will be assessed.
It is the client’s responsibility to ensure clear and safe access to the equipment and service area at the time of the appointment. If access is restricted or the technician is unable to perform the service upon arrival, the appointment will be subject to a trip charge and must be rescheduled.
All service appointments are assigned a 2-hour arrival window (e.g., 10 AM–12 PM). While we make every effort to arrive within this timeframe, unforeseen delays due to traffic, weather, or emergency service calls may occur. Clients will be notified of any significant changes.
Please note: While our online booking tool allows clients to request specific time slots, this does not guarantee appointment availability. All online booking requests are considered tentative until confirmed via phone by an Ignitify representative.
Certain services, including but not limited to outdoor unit maintenance, refrigerant charging, or rooftop work, may be postponed or rescheduled due to inclement weather for technician safety and work quality.
EMERGENCY SERVICE LIMITATION: For the purposes of after-hours or expedited service, “emergency” shall be defined solely at the discretion of Ignitify. No-cooling or no-heat service requests, including during periods of extreme outdoor temperatures, do not constitute an emergency and shall be addressed based on technician availability and scheduling capacity. Ignitify shall not be held liable for any damages or discomfort resulting from delays in non-emergency service response.
SERVICE HOURS AND AFTER-HOURS RATES: Our standard service hours are Monday through Friday, 8:00 AM to 5:00 PM. While Ignitify offers 24/7 service, after-hours availability—including evenings, weekends, and holidays—is strictly subject to technician availability and overall capacity. After-hours service is not guaranteed and carries additional charges, and such charges will not be waived or refunded in the event of a cancellation after the appointment is confirmed and scheduled. All after-hours requests must be scheduled and confirmed in advance.
SERVICE FEES: A service fee is a flat-rate charge assessed when a technician is dispatched to a location but is unable to perform work due to circumstances beyond Contractor’s control, including but not limited to lack of access, no-show appointments, unsafe work environments, or absence of a qualified decision-maker. This fee compensates for time, fuel, and scheduling disruption.
WAIT TIME POLICY: If a technician arrives at the scheduled appointment and is required to wait more than twenty (20) minutes due to lack of access, absence of a decision-maker, or any other delay beyond Contractor’s control, the appointment may be marked as a no-show and a trip charge may apply. Additional standby time beyond the grace period may be billed at a flat rate or hourly, at the sole discretion of Contractor.
APPOINTMENT CONFIRMATION & CANCELLATION POLICY: Any service appointment scheduled more than 7 days in advance must be verbally confirmed by phone the day prior to the scheduled service. Voicemails, texts, or missed calls do not qualify as confirmation. If we are unable to reach you directly and speak with you to confirm, the appointment will be considered unconfirmed and will not be honored. It is the client’s responsibility to ensure they are available for confirmation. Unconfirmed appointments may be cancelled or rescheduled at our discretion.
Additionally, any appointment not canceled at least 24 hours prior to the scheduled time will result in a hold on future scheduling. Clients who no-show or are unavailable upon our arrival will be required to pay the applicable service rate (regular or after-hours) in advance before any new appointment can be booked.
MAINTENANCE PLAN CANCELLATION: All accepted maintenance plans can be cancelled after a period of 12 months with no penalties. If maintenance plan is canceled (by client or contractor after a non-payment period of 60 days) before the 12 month mark, any waived service fee, discounts applied, and a $45 early cancellation fee, will apply.
EXTENDED LABOR WARRANTY REQUIREMENT: Systems qualifying for Ignitify’s 10-year extended labor warranty (typically high-efficiency equipment as specified on the estimate or invoice) require continuous enrollment in Ignitify’s maintenance plan for the entire duration of the warranty period. The maintenance plan must remain active and in good standing with no lapses in payment, cancellation, or interruption of service.
Required maintenance visits must be completed within the scheduled service intervals as determined by Contractor. While Ignitify may provide courtesy reminders via email, text message, or phone, it remains the sole responsibility of the Customer to contact Ignitify and schedule all required maintenance visits.
Failure to maintain active enrollment, missed payments, failure to schedule required maintenance, or gaps in service coverage will immediately void the 10-year extended labor warranty. In such cases, warranty coverage will revert to the standard labor warranty provided at the time of installation.
CONDITIONS OF MAINTENANCE GUARANTEE: Guarantee of safe and efficient operation is expressly contingent upon the completion of all repairs and/or corrective actions recommended by Ignitify’s licensed technician at the time of service. Should the customer decline or postpone any such recommended repairs, Ignitify shall bear no responsibility for subsequent malfunctions, inefficiencies, or safety hazards, and the guarantee shall be considered null and void, this is especially applicable during seasonal offer maintenance visits.
AIR FILTER RESPONSIBILITY: Standard maintenance services do not include the provision of air filters. It is the Customer’s responsibility to supply replacement air filters for their system. Air filters should be inspected and replaced at a minimum of once every three (3) months, or more frequently depending on system usage, indoor air conditions, and manufacturer recommendations.
If Contractor provides replacement air filters at the time of service, such filters will be billed as an additional charge separate from the maintenance service. Failure to properly maintain and replace air filters may result in reduced system performance, increased wear, and potential equipment failure, for which Contractor shall not be held liable.
MINIMUM COMMITMENT PERIOD: By enrolling in the Ignitify Connect Series thermostat plan (either Option 1 or Option 2), the client agrees to a minimum subscription term of twelve (12) consecutive months from the date of installation.
CANCELLATION POLICY: Early termination of the subscription before the 12-month period is not permitted. In the event of cancellation or payment default before the commitment period ends, the remaining balance for the full 12-month term will become due immediately, along with a charge for the removal of device (if applicable)
DEVICE OWNERSHIP: Upon successful completion of the initial 12-month commitment period, the client will fully own the installed Ignitify Connect Series thermostat device. Ownership will transfer automatically at no additional cost.
AUTO-RENEWAL: After the initial 12-month term, the subscription will continue on a month-to-month basis unless cancelled in writing with a minimum of 30 days’ notice.
PHOTOGRAPHIC AND VIDEO DOCUMENTATION CONSENT: Contractor may document equipment conditions, installation quality, service and technician processes, site access, or damage via photographs or video for internal record-keeping, warranty claims, liability protection, or marketing purposes. By accepting any service, Customer grants permission for such documentation. No identifying personal information will be disclosed without explicit consent.
PRE-EXISTING CONDITIONS DISCLAIMER: Contractor shall not be held responsible for the failure or deterioration of any pre-existing equipment, code violations, structural issues, or materials not directly addressed as part of the current contracted scope of work. Any damage, performance issues, or additional repairs stemming from such pre-existing conditions are excluded from any warranty coverage.
DISCOVERY OF UNSAFE OR DEFECTIVE CONDITIONS:
During the course of service, Contractor may discover conditions that are unsafe, not up to current code, or outside the original scope of work. Contractor may document such conditions and recommend corrective action; however, Contractor shall not be responsible for correcting or repairing such conditions unless specifically authorized in writing by the Customer.
PERFORMANCE DISCLAIMER FOR AGING SYSTEMS: Repairs performed on HVAC systems, equipment, or components that are deemed by Contractor to be at or near the end of their usable life expectancy may not restore the system to optimal performance. Additional failures may still occur. In such cases, Contractor may recommend system replacement as a more appropriate long-term solution. No warranty shall apply to unrelated failures following partial repairs on aging systems.
COMMUNICATION AND CALL RECORDING CONSENT: Customer acknowledges that telephone calls, voicemails, or digital communications with Contractor may be recorded or stored for quality assurance, training, and recordkeeping purposes. By engaging in service-related communication, Customer consents to such practices.
SCOPE OF AGREEMENT: This Agreement represents the full understanding between Contractor and Customer regarding the scope of work, services, and responsibilities outlined herein. No verbal agreements, side conversations, or implied services shall be binding unless documented in writing and accepted by both parties.
CHANGE ORDERS: Any deviation from the original scope of work must be authorized in writing by both Contractor and Customer. Additional labor, materials, or time required as a result of such changes shall be billed accordingly.
RIGHT TO REFUSE SERVICE: Contractor reserves the right to refuse or discontinue service if a job site is deemed unsafe, if a client is verbally abusive or uncooperative, or if continuing work would place staff or equipment at risk. In such cases, all incurred costs remain the responsibility of the client.
OCCUPIED PROPERTY CONDITIONS: Customer acknowledges that Contractor may be required to access areas within or around occupied properties. Customer agrees to provide a safe and clean work environment and to secure pets, valuables, or sensitive items prior to service. Contractor shall not be responsible for any claims arising from unsupervised access to the premises when authorized by the Customer.
SERVICES NOT COVERED: Contractor will not perform any other work or trade than that which is specified herein, including but not limited to carpentry, plaster/wall work, electrical work, tile work, landscaping, masonry, flooring, roofing, paving, etc., even if that work is incidental or necessary to the contracted work, or necessary to restore the premises after the repair is made.
CUSTOMER'S RESPONSIBILITIES AND SITE CONDITIONS: Customer is responsible to supply water, gas, sewer and electrical utilities unless otherwise agreed to in writing. Electricity and water to the site is necessary. Customer shall allow and provide Contractor and its equipment access to the property. Customer is responsible to secure, remove and protect all persons and/or property, and its contents, including but not limited to adults, children, animals, cabinets and their contents, fixtures, flooring, walls, tiling, carpet, drapes, furniture, and vegetation, during and upon completion of work, and shall hold harmless and indemnify Contractor against all claims arising out of Customer's failure to do so. Contractor is not responsible for same nor for any carpets, drapes, furniture, driveways, lawns, shrubs, etc. The Customer will point out and warrant the property lines to Contractor. Customer is responsible for finalizing customer rebates from manufacturers.
DELAYS: Contractor agrees to start and diligently pursue work through to completion, but shall not be responsible for delays for any of the following reasons: failure of issuance of all necessary building permits within a reasonable length of time, act of neglect or omission of Customer or Customer's employees or agent, acts of God, stormy or inclement weather, strikes, lockouts, boycotts or other labor union activities, extra work ordered by Customer, acts of public enemy, riots or civil commotion, inability to secure material through regular recognized channels, imposition of Government priority or allocation of materials, failure of Customer to make payments when due, or delays caused by inspection or changes ordered by the inspectors of authorized governmental bodies, acts of independent Contractors, holidays, or other causes beyond Contractor's reasonable control.
FEES, TAXES AND ASSESSMENTS: Taxes, permits, fees, and assessments of all descriptions will be paid for by Customer. Required building permits and fees are at the sole expense of Customer. Customer will pay assessments and charges required by public bodies and utilities for financing or repaying the cost of sewers, storm drains, water service, schools and school facilities, other utilities, hook-up charges and the like.
PAYMENTS AND RIGHT TO STOP WORK: Past due payments shall bear interest at the rate of 1.5% per month (18% per annum), until paid in full. Contractor shall have the right to stop work if any payment shall not be made when due to Contractor under this Agreement; Contractor may keep the job idle until all payments due are received. In the event that collection efforts are initiated against Customer, Customer agrees to pay for all associated fees at the posted rates. If any check tendered by Customer does not clear, Customer can be held liable for three times the amount of the check, in no case more than $500, nor less than $100, plus the face value of the check. These remedies are in addition to any other right or remedy that Contractor may have. A failure by Customer to make payment, when due, is a material breach of this Agreement.
CREDIT CARD AUTHORIZATION & DISPUTES: By providing credit card information to Contractor, Customer authorizes charges for services rendered and parts provided. Disputes or chargebacks must first be addressed directly with Contractor within 5 business days of the service date. Unresolved payment disputes may be pursued through collections, and the Customer agrees to be liable for all recovery and legal costs.
LIMITATIONS: No action of any character arising from or related to this contract, or the performance thereof, shall be commenced by either party against the other more than two years after completion or cessation of work under this contract.
ATTORNEY FEES: In the event that there is any litigation or an arbitration arising out of this Agreement, then the prevailing party shall be entitled to reasonable attorneys fees and costs.
VALIDITY: In case one or more of the provisions of this Agreement or any application thereof shall be invalid, unenforceable or illegal, the validity, enforceability and legality of the remaining provisions and any other application shall not in any way be impaired thereby.
ASBESTOS AND HAZARDOUS SUBSTANCES: Unless the contract specifically calls for the removal, disturbance, or transportation of asbestos, polychlorinated biphenyl (PCB), or other hazardous substances, the parties acknowledge that such work requires special procedures, precautions, and/or licenses. Therefore, unless the contract specifically calls for same, if Contractor encounters such substances, Contractor shall immediately stop work and allow the Customer to obtain a duly qualified asbestos and/or hazardous material Contractor to perform the work or Contractor may perform the work itself at Contractor's option. Said work will be treated as an extra under this contract.
WEATHER AND OTHER DAMAGE: To the extent that weather may impact the work covered by this agreement, Contractor shall attempt to keep the project reasonably covered during the construction. However, Customer understands that unexpected weather conditions can arise that might cause damage to the project or its contents. Contractor shall not be responsible for any such damage beyond its reasonable control.
LABOR AND MATERIAL: Contractor shall pay all valid charges for labor and material incurred by Contractor and used in the construction or repair of the Project. Contractor is excused from this obligation for bills received in any period during which the Customer is in arrears in making progress payments to Contractor. No waiver or release of mechanic's lien given by Contractor shall be binding until all payments due to Contractor when the release was executed have been made.
GOVERNING LAW: This Agreement shall be governed by and interpreted in accordance with the laws of the State of Texas. All legal disputes shall be resolved exclusively in the appropriate court within El Paso County, Texas.
CHANGES TO TERMS: Contractor reserves the right to update or modify these Terms and Conditions at any time. The most current version will be posted publicly or provided to clients upon request. Clients engaging services after an update will be deemed to have accepted the new terms.