The following consist of the Terms & Conditions proposed by Hurricane Protection Solutions & Blinds, LLC (hereinafter referred to as "the Company") to the Customer contracting our services.
Please, read in full and ask any questions.
- Your project copy of the terms and conditions can be found on the link provided at your given quotation.
Services Terms & Conditions
- https://www.hpssouthfl.com/services-terms
All agreements contain the following basis terms and conditions, bonded to the agreed quoted service option(s).
These Terms & Conditions form the basis of the agreement between Hurricane Protection Solutions & Blinds, LLC (hereinafter referred to as "the Company") and the customer (hereinafter referred to as "the Customer").
By approving the requested quotation for the specified products and services, whether through digital or physical written communication, verbal assurance, or other reasonable means, and by making the initial payment, the Customer acknowledges and agrees to understand and to be bound by the following Company’s Terms & Conditions, which shall govern the entirety of this agreement.
This agreement is subject to Florida's Construction Lien Law,
https://www2.myfloridalicense.com/pro/cilb/documents/florida_lien_law.pdf.
Under Florida Construction Lien Law (Chapter 713, F.S.), contractors, subcontractors, and suppliers have the right to place a lien on a property if payment is not received.
All hurricane protection products manufactured, distributed, and installed by Hurricane Protection Solutions & Blinds LLC are fully certified for residential use throughout all the State of Florida, in compliance with the Florida Building Code, and carry valid Florida Product Approvals (FL#), Notices of Acceptance (NOA), and applicable certifications issued or recognized by the Florida Department of Business and Professional Regulation (DBPR). These systems are authorized for installation under Florida Statute §553.73(1)(a), Florida Statute §718.113(5)(d) (2024), Senate Bill SB 4-D (2022), and House Bill CS/HB 293 (2024), which collectively protect the homeowner’s right to install compliant hurricane protection products regardless of brand, system type, or price. All installations performed by the company adhere strictly to these legal and engineering standards, ensuring both code compliance and statewide legal protection, including within HOA- and condominium-governed communities.
To avoid legal claims, ensure all payments are made in full and on time.
Full payment for all Companies' associates and employees is secured prior to the commencement of any project installation.
Homeowner Right to Certified Hurricane Protection - Legal Summary
Under Florida law, all homeowners have the right to install hurricane protection systems that comply with the Florida Building Code (FBC), regardless of brand, mechanism, manufacturer, or cost. This right is protected under several legal provisions, including:
o Florida Statute §553.73(1)(a)
o Florida Statute §718.113(5)(d) (2024)
o Senate Bill SB 4-D (2022)
o House Bill CS/HB 293 (2024)
These laws apply to both Homeowners Associations (HOAs) and Condominium Associations, and clearly establish that associations cannot deny, obstruct, or condition approval of compliant hurricane protection systems based on subjective aesthetic preferences, pricing objections, or product brand bias. Associations may request documentation or aesthetic adjustments (such as color or mounting style), but they must not issue a total denial of protection products that meet Florida Building Code standards and carry appropriate approvals, such as a Florida Product Approval or Notice of Acceptance (NOA).
While associations may delay permits for up to 30 days to request resubmissions or verify compliance, they may not reject or deliberately postpone an application without valid, code-based justification or concrete engineering concern. Denials that leave a homeowner unprotected or restrict them to specific brands or vendors can constitute a violation of Florida law and expose the HOA to legal risk, including civil liability for storm-related damages, enforcement actions, or court challenges. This has been upheld in precedent cases such as Slater v. Palm Beach Towers Condominium Association, Inc. (1995), where bias-based denial of hurricane protection led to consequences for the association.
Furthermore, any refusal to allow necessary hurricane protection or safer, budget-conscious upgrades—especially for vulnerable areas such as non-impact windows, ceiling-exposed patios, or unreinforced door openings—compromises the safety and structural integrity of the home and may make the HOA liable for injury or loss during storm events.
If a homeowner faces unjustified delays, denial, or discrimination related to hurricane protection product approval, they may report the association to the proper enforcement authorities:
Florida Department of Business and Professional Regulation (DBPR):
o Phone: (850) 487‑1395
o Website: www.myfloridalicense.com
o For Condos and Co-ops: www.myfloridalicense.com/DBPR/condominiums-and-cooperatives
o HOA Mediation or Arbitration Inquiries: DBPR Arbitration Section at (850) 414‑6867
Florida Attorney General – Consumer Protection Division:
o Phone: (866) 966‑7226
o Website: www.myfloridalegal.com
Verify Certified Products:
o DBPR (Out of Miami-Dade County and Broward County - NON HVHZ):
https://www.floridabuilding.org/pr/pr_app_srch.aspx
o NOA (Within Miami-Dade County and Broward County - HVHZ):
https://www.miamidade.gov/building/pc-search_app.asp
This clause serves to ensure full transparency, affirm the homeowner’s legal rights, and support the lawful installation of hurricane protection systems without obstruction or unjustified HOA interference for the safety of Homeowners.
Service Area & Quotation Policy
1. At Hurricane Protection Solutions & Blinds, we proudly serve all of South and Central Florida, regardless of your location.
2. Our mission is to provide reliable, certified hurricane protection to every homeowner and business across the region.
o Free Estimates: All quotations are offered completely free of charge.
o Long-Distance Site Visits: Our trained sales personnel frequently travel extended distances to deliver on-site evaluations, present product samples, and offer expert guidance.
3. For optimal accuracy, hurricane protection quotes are based exclusively on exterior opening measurements. While Customer presence is not required at the time of the visit for taking measurements, we may proceed in the Customer’s absence only if we have been granted clear and explicit permission to access the exterior areas of the property. Such permission may be provided verbally, in writing, or implied by the Customer during the quote scheduling process. In all cases, measurements will be limited strictly to the exterior openings whenever possible, and no interior access will be attempted without prior consent and the presence of either the Customer or another individual explicitly authorized by the Customer to grant access on their behalf.
o Interior access:
In certain cases where specific dimensions cannot be accurately estimated or matched using visible exterior points, standard construction reference data, or publicly available information (such as city, county, maps, or structural records), direct interior measurement will be necessary. In such situations, the Customer—or an authorized representative—must be present to provide access and assist with the interior measurement process.
o Interior measurements:
For any units requiring interior access that cannot be measured directly during the exterior site visit, a standard 4-inch margin will be added to exterior-based measurements to account for potential interior variance. In addition to this margin, any external structural factors that may impact the product’s dimensions—such as stairs, ledges, door knobs, trims, or other surrounding obstructions to have into account for a correct covering and product installation—will also be taken into account when estimating pricing and manufacturing requirements.
o To ensure fair scheduling and operational efficiency for all customers:
In cases where the Customer is not present when necessary, reschedules multiple times, or otherwise prevents the completion of the on-site quotation (by absence when Customer, or authorized by customer individuals, precence is required, denial of access, and last-minute cancellations), a penalty fee may apply to recover travel and operational costs before future shceduling for the same Customer and/or Provided Address.
o We appreciate your cooperation and look forward to helping you safeguard your home or business.
Project Schedule and Deadline
1. Commencement of Installation Procedures: The installation process shall be scheduled within a period of four (4) to eight (8) weeks starting once all necessary permits required for installation have been secured for approval, subject to the expedited need for protective measures if applicable, having into account reasonable delays as explained further, and installation demand, out or during hurricane season, and upon the Owner’s request, once the unit products are available for delivery and installation. For structure alteration products, such as windows and doors, and electric powered systems, manufacturing and site preparation timing can be impacted considerably. Installation will commence on the earliest available date once these requirements have been met within the proposed schedule range, and subject to any reasonable delays as outlined herein.
2. Notifications and Installation Timing: To ensure operational efficiency and minimize logistical delays, installations are organized in geographic area groups and scheduled in sequential order for the designated installation day. Due to the varying nature of hurricane protection systems—including differences in product type, unit size, quantity, and installation complexity—precise installation times cannot be guaranteed in advance. As such, all installations are conducted throughout the week based on the evolving progress of prior scheduled projects. Customers will receive a courtesy notification at least 30 minutes prior to the arrival of the installation team during the day of installation, along with a formal reminder the day before installation. Additionally, customers will be able to monitor project updates and will be promptly informed of any changes by their assigned representative. Should circumstances require rescheduling or adjustment, we will make all reasonable efforts to notify the customer in a timely manner using any of the provided office or mobile contact numbers, irrespective of phone line area code, as well as through the customer’s designated representative, to ensure sufficient preparation time for all parties involved.
3. Installation Site Access Requirement: The Customer shall ensure unobstructed exterior access to the installation site for the entire scheduled installation day, regardless of whether the Customer is present. The Company will advise the Customer of the installation week in advance and confirm the installation day no later than the day prior, subject to reasonable delays, including but not limited to weather conditions or other justified causes, as well as possible earlier installation dates if the project advances in the queue. Installation schedules operate on a strict queue system; specific arrival times are not fixed or negotiable. Failure to provide required access on the confirmed day, for any reason, will result in rescheduling to the next available day or week in the installation queue, without liability to the Company for delay.
4. Customer Presence:
o For most exterior-mounting projects — including single-unit installations — all work is performed entirely on the exterior of your property. A standard unit typically requires 25 min to 45 min to install for a team of two experienced installers. Therefore, most project's overall installation process, from arrival to completion, will most likely be completed within the same day, and you do not need to be home for the work to proceed.
o However, because installation routes are scheduled in a strict queue based on geographic area and customer proximity, our crews cannot set exact arrival times since several installations can be done along the day. Routes may involve long travel distances, weather-related delays, or other reasonable factors that can affect arrival times. You will be informed of your installation week in advance, and the exact installation day will be confirmed the day before, subject to possible delays such as weather or other reasonable circumstances.
o To keep your project on track and avoid delaying others, it is essential to provide clear, unobstructed access to your property on installation day, even if you are not present, as long as the installation is in exterior areas such as terraces types, pool areas, or similar spaces easily accessible from the exterior where customer presence is not needed. If interior access is required, and you cannot be there for any reason, consider arranging for an authorized person to be present.
o If access is blocked or unavailable for any reason, your installation will be rescheduled to the next available week in the queue and your installation may be highly delayed. This policy ensures we complete each project efficiently and on time, particularly during high-demand hurricane season.
o For best scheduling availability, consider starting your project before the beginning of August to avoid peak-season delays and have your products mounted and certified on time. Hurricane season starts on Jun 1st, and ends on November 30th.
5. Interior Access: If interior access is required to start, finish, or continue the project installation, the Customer or an authorized individual must be present at the installation site to provide access. In the event of unavailability, the project, not necessarily the entirety of the project, only the procedures that take place in the interior of the property, will be postponed unless prior authorization is provided by the Customer through written or verbal communication to the present available personnel, or representative through direct or office communication, prior or during the installation.
6. Right to Reschedule or Pause Installations: The Company reserves the right to pause, reschedule, or delay, partially or entirely, the installation of services due to factors beyond its control. Such circumstances may include, but are not limited to, the following:
o Uncontracted Bonds or Non-Requested Site Changes: Any site modifications, additional requirements, or changes made to the project that were not agreed upon in the contracted services, including omitted or non-approved changes made prior to the scheduled installation.
o Site Inaccessibility: Physical barriers or conditions that render the installation site inaccessible, whether due to environmental factors, third-party actions, or any other circumstances that limit the Company's personnel ability to access the site.
o Weather Conditions: Severe or hazardous weather events, such as storms, extreme temperatures, or conditions that pose a risk to personnel, equipment, or general installation safety.
o Harassment or Threats: As stated by the Antidiscrimination Policy, stated below.
o Health or Personal Emergencies: Illness, injury, or personal emergencies affecting the Company’s personnel that compromise the ability to complete the installation safely and effectively.
o Insufficient Personnel: In the event of low personnel availability or the inability to deploy qualified staff due to unforeseen circumstances, including staffing shortages or personnel unavailability, holidays, between other reasonable factors.
o Aggressive or Unsupervised Animals: The presence of aggressive, uncontained, or unsupervised animals at the installation site, which may pose a safety risk to the Company’s personnel.
o Unforeseen Hazardous Conditions: Any other unforeseen conditions, such as hidden environmental hazards, structural issues, or safety concerns that arise prior to or during the installation process.
o Safety as a Priority: The safety of both the Company’s personnel and the customer is paramount in all decisions regarding rescheduling or delaying the installation. In circumstances where safety is at risk, the Company shall have the sole discretion to determine if the installation should be paused or rescheduled.
7. Obligations of the Customer: The Customer understands and agrees that these delays do not waive their obligation to make payments as stipulated in the contracted services. Specifically:
o Final Payment: Final payment for the installation project is due on the day the installation commences, regardless of any rescheduling or delays. The payment is required to secure the continuation of the project and to cover costs incurred by the Company during the delay and the through all the installation process. Fees, paid by the Company, must be returned along with final payment or anytime before the day of installation.
o Interim Payments: Any interim payments due under the contracted services shall remain applicable and must be made according to the agreed-upon schedule. Delays caused by the Customer’s failure to meet these payment obligations may result in further rescheduling, delay fees, and/or suspension of the project.
o Notification and Communication: The Company will make reasonable and strict efforts to contact and inform the Customer of any rescheduling or delays as soon as possible, and the Customer agrees to cooperate in the identification of alternative installation dates. The Company is not responsible for any costs, inconvenience, or loss incurred by the Customer due to such delays.
o Force Majeure: Notwithstanding the above, the Company shall not be held liable for any schedule and installation delays caused by circumstances beyond its reasonable control, including but not limited to acts of God (As a Legal Concept), government actions, strikes, or other events of force majeure that impact the ability to proceed with the installation as planned.
8. National Weather Alerts: In the event of national weather alerts, installations will be postponed to the next available week of installation in the area or rescheduled accordingly once the threat has ceased and presents no risk for both, the Company and the Customer. Additionally, For Weather-related updates, through the Company’s website, hpssouthfl.com, the Company facilitates a link directed to The National Weather Channel at https://weather.com/.
Labor and Manufacturing
1. Scope of Services: The Company provides materials procurement, manufacturing, delivery, installation, in site unit adaptations, and site cleanup. Additional services, such as permitting, will be provided as necessary, requested, or as indicated in the quotation, including additional work site adaptations for installation.
2. Permitting: The responsibility for clearing all permitting fees rests with the property owners. The Customer has the option to handle the permitting process independently, either as homeowners or through another certified entity, including other certified general contractors, not assigned by the Company. Alternatively, the Customer may choose to have the permitting process managed by a certified contractor of the Company’s confidence for a separate fee of $500.00 to $600.00, free of charge for projects over $7,000.00, or as specified in the quote, and alternatively apply as homeowners for a free of charge service. The owner may decide to proceed without permitting, as indicated.
o City Permitting Submission Via General Contractor ($500.00 to $600.00 Fee): Paid in advance, the service fee includes the General Contractor's commission and application processing and handling by the general contractor (Residential, $300.00 or Commercial $400.00), notary sessions, seals, and verified signatures of the required documents within the Company’s scope ($75.00), and submission and handling of all related transactions ($125.00), not including all associated building permitting fees for approval.
o Proceeding as Homeowner ($0.00): If the Customer elects to handle permitting as a homeowner, the Company will provide and submit the necessary application at no cost. This includes any required notary sessions and related document transactions, not including building permitting fees.
o Proceeding Informally: Homeowners have the legal right to install any hurricane protection system to safeguard their property and lives, within their financial limits, and exclusively for registered products at the Florida Department of Business and Professional Regulations (DBPR), that can withstand against weather-related threats. However, this right does not exempt homeowners to comply with their private HOA regulations for that kind of product that meets their needs. In addition, it is unlawful for anyone, including an HOA, or other private entity, to obstruct the installation of products approved by the Florida Department of Business and Professional Regulations. Such installations must comply with any color-matching or specific installation methods as required by the homeowner’s association, but refusal to allow the installation of compliant hurricane protection measures when they met minimum and reasonable specifications for that product is unlawful and criminal—such as those listed under SB 4-D (2022), CS/HB 293 (2024), Fl Statute 553.73(1)(a) (2018), and Fl Statute 718.113(5)(d) (2024)—would violate the Law and rights of homeowners. While no permits are required for installing storm panels, make sure to review general deployment rules on hurricane shutters. For structural installations like accordion or roller shutters, the customer must apply for the respective HOA’s structure addition formal approval process whenever the property is under HOA regulations. Similarly, for impact windows, which involve structural changes, the customer must additionally obtain permits through a licensed general contractor, due to structural changes (Impact Windows and Doors), different from structure additions (Sutter Product Types).
o Permitting fees: Permitting fees are not included in the quoted price and must be paid by the property owners. The corresponding entitled entities from the city can bring an estimation of the cost for the fees of the project before applying by giving material’s square footage to be installed. All cities estimate and charge this amount differently, and estimation may vary on the type of product. Fees, paid by the Company, must be returned along with final payment or anytime before the day of installation.
o Permit timeline: The timeline for processing building permits varies by jurisdiction, and each entity handles submissions differently. While the Company will make every effort to expedite the process, it cannot be held responsible for delays in permit processing timelines, tax district-based building department permitting volume, delays on all related permitting fees, and all other building department timing issues.
o Included Document Transactions: If permitting is submitted using the Company's aid, the Company will cover at no cost all notary sessions and related permitting documentation costs for the required permitting, which does not include the permitting fees.
3. Manufacturing: Manufacturing will commence after permits are issued, and may include a final site checkup to confirm the necessary product dimensions and locations. Not full or partial refunds are granted once manufacturing begins.
4. Site Modifications: The Customer must inform the Company of any planned site modifications prior to installation to avoid delays and additional fees related to planning, manufacturing, and/or installation changes. The Company will not be responsible for any changes made after the project has begun unless agreed upon in writing.
5. Final Quotation: The prices quoted for each listed unit, including discounts, fees, and taxes, are final and binding. Additional units added after the initial quote will be charged at revised rates. Please review that all desired units for your project are listed as expected and ask for any questions or changes before proceeding so that your representative can make any related changes before permitting and manufacturing starts.
6. Unforeseen Unit Changes: In the event that unforeseen changes are required to the unit product during installation, such as discrepancies in dimensions resulting from the site’s structure or material limitations intended for preservation, which are necessary for the proper installation and operation of the unit, any additional costs incurred will be added to the final payment. If such changes require the Company to manufacture a new unit for replacement, the Customer acknowledges that only the cost difference between the original unit and the new unit will be charged. The Company shall ensure that any necessary adjustments related to unforeseen site dependencies are properly addressed and completed prior to the manufacturing of any replacement unit. All costs related to these changes will be appropriately reflected in the final payment.
7. Unforeseen Site Changes: In the event that unforeseen changes are required to the installation site to ensure proper installation and functioning of the product, any additional costs incurred due to such changes will be charged to the final payment. This includes, but is not limited to, modifications to the site’s structure, electrical systems, or other elements that may be required to accommodate during the installation. If the changes result in the need to manufacture a new unit for replacement, the Customer agrees to cover, additionally on final payment, or proportionally on the selected payment plan, the price difference to the previous unit. The Company will ensure that any necessary site modifications are appropriately addressed and performed before proceeding with manufacturing any replacement unit, and that all related costs are clearly communicated and reflected in the final invoice.
Working Environment and in Site Expectations
1. Animal Safety and Control: The Customer is responsible for controlling animals on the property during installation. The Company is not liable for damages or injuries caused by animals. Any damages to the Company equipment, personnel equipment, or injuries sustained by personnel as a result of animal behavior will be the Customer's responsibility and charged to the final payment or proportionally to the payment plan.
2. Child Safety and Supervision: The Customer is responsible for ensuring that children are properly supervised and kept at a safe distance from the installation area during the installation process. The Company is not liable for any damages, injuries, or accidents involving children on the property. Any damage to the Company’s equipment, personnel, or property caused by the actions of children, as well as any injuries sustained by children during the installation, will be the sole responsibility of the Customer and any associated costs will be added to the final payment or proportionally to the payment plan.
3. Safety and Responsibility: The Company shall not be held responsible for any damages, injuries, or losses resulting from unauthorized changes or instructions provided by the Customer or any third party. Any additional services requested by the Customer beyond the scope of the original agreement must be contracted separately to the Company's associated personnel, and such services will not be covered under these contracted services, and the Company will not assume responsibility for its results. Furthermore, the Company will not assume responsibility for any damages or injuries caused by third parties, including but not limited to, individuals other than the installation personnel engaged by the Company. The Customer acknowledges that any such third-party actions are outside the Company’s control and responsibility.
4. Installation Span and Prolongation: The duration of the installation may vary based on product type, quantity, location, and other factors. The Company will not be held liable for delays caused by circumstances beyond its control.
5. Cleanup: The installation team will clean up the work area upon completion. However, the disposal of bulky objects is the owner's responsibility, the owner has the right to let the personnel know where to dispose the leftover units and debris. Please, bring advice to the personnel before the installation starts to avoid delays. Relocation of these materials will not be the responsibility of the company or personnel once they finish installing or leave the place of work.
6. Restroom Access: Our personnel will arrive fully prepared for the project; however, depending on the nature and complexity of the installation, some tasks may take several hours or even days to complete efficiently. To ensure a smooth process and avoid delays, we kindly request that the Customer or a designated representative by the owner, who is authorized to approve access to restroom facilities, that is present during the installation. Access to both restroom facilities and drinking water will only be provided upon request by our personnel. In the absence of an authorized individual, delays may occur, as the installation personnel may need to seek external alternatives for these amenities, which could impact the project timeline.
7. Anti-Discrimination Policy:
o The Company is committed to fostering a safe, respectful, and inclusive work environment for all personnel, contractors, representatives, and customers. Discrimination, harassment, intimidation, threats, or acts of violence—whether verbal or physical, or otherwise—will not be tolerated under any circumstances.
o The Company enforces a zero-tolerance policy against discrimination or inappropriate behavior of any kind, including but not limited to behavior based on race, gender, religion, nationality, disability, or any other protected characteristic. Any violation of this policy will result in immediate action, including the potential suspension or termination of the project at the Company’s sole discretion. A penalty fee may be imposed, the warranty may be voided, and any claims for refunds will be forfeited. Legal action may also be pursued where necessary to address such violations.
o Any incident involving harassment, intimidation, threats, or violence directed towards the Company’s personnel, contractors, representatives, or any individual associated with the Company, by the Customer or any third party on the site, will result in immediate action. The Company reserves the right to immediately suspend or terminate any ongoing work, services, or agreements, with no refund of any payments made. In addition, the Company reserves the right to take all necessary legal actions, including but not limited to involving law enforcement, pursuing criminal charges, and seeking civil remedies for any damages incurred. The Company may also invoke the Florida Construction Lien Law to secure payment for services rendered and will not resume work until it is safe to do. All outstanding obligations must be settled in full before resumption including additional charges.
o The Customer is fully responsible for maintaining a safe respectful environment for all Company personnel, contractors, and representatives and must take proactive measures to prevent any incidents of harassment, threats, or violence of any kind.
o Likewise, if any foreign individual to the Company, including the Customer, is subjected to discriminatory behavior by a member of the Company’s personnel, the responsible individual(s) will face high penalties, including all legal action as stated before, termination of employment, including other disciplinary measures as outlined in the Company’s internal rules and policies, depending on the type of infringement.
8. Professionalism and Installer Qualifications: To uphold the highest standards of quality and professionalism, all installers working under the Company’s name must have a minimum of five years of experience in their trade. Installers are required to provide verifiable documentation of their qualifications and expertise prior to being authorized to perform any Company-related work. This stringent vetting process ensures that all personnel involved in the project execution are both highly skilled and reliable.
9. Non-ID Request and Unauthorized ID Demand Policy: The Company is committed to upholding the privacy, dignity, and legal rights of all individuals, including its Customers, personnel, contractors, and third-party associates. This policy establishes clear boundaries regarding the handling of personal identification (ID) requests and ensures that all interactions remain lawful, respectful, and professionally appropriate.
-1 The Company maintains a strict mutual policy:
o No individual—whether a Customer, employee, contractor, or visitor—shall request or demand identification from another party unless it is expressly required by law, a contractual obligation, or a legitimate business transaction. The Company is a private entity and is not required to collect or disclose personal identification unless mandated by applicable regulations or agreed upon in writing.
o Similarly, Customers and third parties are expected to respect the privacy of Company personnel and associates. Any unauthorized attempt to solicit personal identification from Company representatives will be treated as a serious violation of this policy.
-2 Legal Basis for ID Requests:
o Under Florida law and the protections afforded by the Fourth Amendment of the U.S. Constitution, only authorized law enforcement officers may compel individuals to present identification—typically under conditions involving lawful detention, investigation, or suspicion of a crime.
o Private individuals, including Customers and Company personnel, do not have the legal right to demand identification from others unless such a request is legally justified or expressly required by contract (e.g., identity verification for financial transactions or permitting processes).
-3 Unauthorized ID Requests — Definition and Consequences: An unauthorized ID request is any demand, pressure, or coercion exerted by a Customer, employee, contractor, or third party to compel another individual (whether Company-affiliated or not) to disclose personal identification without lawful basis or contractual justification.
o Such conduct may constitute an invasion of privacy and, depending on the context, may be referred for investigation by law enforcement authorities.
o The Company reserves the right to immediately suspend or terminate any active service or engagement in which a Customer or Company representative violates this policy.
o Additional legal action may be pursued to protect the rights of the Company, its personnel, and any party affected by such misconduct.
-4 Mutual Respect and Enforcement: This policy applies equally and reciprocally:
o Company personnel are prohibited from requesting or storing unnecessary personal identification from Customers, unless it is explicitly required for contract execution, permitting, financing, or similar legitimate purposes.
o Customers, visitors, or affiliated third parties are similarly prohibited from requesting identification from Company employees, contractors, or field personnel without proper legal or contractual grounds.
All individuals interacting with the Company are expected to abide by this policy. Any violation—by either party—will be documented and may result in termination of services, suspension of contracts, or legal reporting, as deemed appropriate.
Warranty of Labor and Manufacturing
1. Warranty of Labor and Manufacture Period: A 10-year warranty for labor and manufacture applies to all Hurricane Protection Products for installation labor and mechanical functioning, starting upon the project has been fully finished, including permitting and full project payment. The warranty may be voided if the Customer fails to perform required maintenance, alters the product functionality without authorization, fixes the units with other company or sole individuals, non-listed on the manufacturing labels information, including the Customer, or defaults on payment plans. This warranty is not transferable.
2. Payment Contingency: The warranty is contingent upon full payment of all project-related fees, including all related permitting costs. Fees, paid by the Company, must be returned along with final payment or anytime before the day of installation.
3. Inspections and Repairs Services: By utilizing the inspection and repair services provided by the Company, the customer agrees to the following terms and conditions:
o Inspections and Repairs Services: The Company will conduct a thorough inspection of the installed products when requested by the Customer, including, but not limited to, hurricane protection products and decorative window treatment products. Upon identifying any damage, wear, or malfunction, the Company will provide recommendations for necessary repairs or replacements, subject to availability and customer approval covered under warranty. The company only offers this service to customers that have contracted our services.
o Customer Responsibility: The customer is solely responsible for ensuring that the products are maintained in accordance with the manufacturer’s guidelines. Any modifications, repairs, or alterations made to the products by anyone other than the Company’s authorized personnel will void the warranty.
o Void Warranty: The warranty for the installed products will be voided in the event of:
A. Intentional or unintentional damage to the units not caused by the product’s inherent malfunction.
B. Any changes, modifications, or tampering made to the products by the customer or third parties, including, but not limited to, attempts at self-repair.
C. Any failure to follow the Company’s recommended maintenance procedures.
D. Intentional or Unintentional removal or alteration of manufacturing labels. May you contact the Company for proper relocation or restoration of labels.
o No Warranty Claims for Unauthorized Repairs or Alterations: The Company will not be liable for warranty claims resulting from unauthorized repairs, alterations, or damage to the units. If any of the aforementioned conditions are violated, the customer understands that the Company will be unable to fulfill any warranty claims related to the affected products.
o Professional Inspections: For the continued protection and optimal performance of the hurricane protection systems and window treatments, the customer is strongly encouraged to seek professional inspections and repairs exclusively through the Company or product labeled entities. Failure to do so may result in the voiding of warranty coverage.
o Event of Natural Disaster: In the event of natural disaster, the Company’s products for hurricane protection are specifically designed to serve their primary purpose, to provide a layer of protection and minimize overall damage to the property serving as possible flying derby projectiles and wind force layer of protection, ready to be deployed under hurricane warnings. While these products are engineered to withstand severe weather conditions as stated by the Department of Business and Professional Regulations (DBPR) Notice of Acceptance, and the National Accreditation & Management Institute (NAMI) to provide a critical layer of defense, it is not possible for any entity to guarantee complete prevention of all potential damage to the property or units serving their purpose, resulting from extreme or unforeseen conditions.
Documentation and Permits
1. Permitting Options and Responsibilities:
o Customer-Managed Permitting:
If the Customer opts to handle permitting independently, the Company is not liable for any delays or issues arising from the permitting process, including errors in submitted paperwork.
o Company-Supported Permitting:
- If the Customer chooses the Company to assist with permitting, the Company will supply all required documentation for submission to local authorities and will facilitate the submission process when necessary.
- For properties governed by a Homeowners Association (HOA), Architectural Review Committee (ARC) package documents will not be prepared or shared until the Customer has formally accepted the quote. This ensures accuracy and avoids delays in documentation for unconfirmed projects.
- The Customer may choose to proceed with the initial down payment only after receiving formal HOA approval, unless otherwise agreed in writing. This allows customers to confirm HOA compliance before financial commitment while securing the quote terms and proposed project scope.
- Quoted pricing will remain valid at this stage, but only for the specific opening sizes and dimensions listed in the accepted estimate. Any subsequent changes to scope, measurements, and listed units, will result in a revised quote.
o Permitting Through a General Contractor:
Should the Customer elect for the Company to manage permitting via a general contractor, an associated fee will be included in the initial payment. Please note that building permit fees are not covered by this fee and remain the Customer's responsibility.
o Permitting Assistance Disclaimer:
While Customers retain the right to proceed with the permitting process independently, the Company is not liable for any modifications, delays, or issues arising from changes made to the application by third parties or entities other than the Company. Customers acknowledge that any alterations not directly executed by the Company are beyond the Company's control and responsibility.
2. Installation Authorization: The Company’s personnel will commence installation only upon receiving either valid authorization from the homeowner association or relevant governing entity, or consent from the property owner granting permission to proceed without such authorization. In cases where installation is expedited at the Customer's request, the Customer is responsible for any additional external fees and violations.
3. Work Site Photographs: The Company reserves the right to photograph the project installation site only limited to the installed product units’ reference for documentation and marketing purposes, ensuring, by available image software tools, that no identifying details such as full property address number or the property’s residents’ information are exposed, and only limited to the installation area.
Payment Terms
The following payment terms are bonded to the proposed payment schedule.
1. Initial Payment: A down payment is required upon the Customer's approval of the quoted services for it to be considered valid. The remaining project balance must be paid within 15 days from the start date of the installation, unless otherwise specified in an agreed-upon payment plan. A late payment fee of 3% will be applied to any outstanding balance that is not cleared by the specified deadline. Additional fees may apply, including, but not limited to, costs related to setting adaptations, permit processing, and associated fees.
2. Payment Plans: If applicable, payment plan terms will be detailed in the customer’s quote and confirmed in a separate payment schedule. All installment payments must be made in full and on time according to the agreed-upon schedule. Failure to make payments as scheduled may result in penalties, suspension of work, rescheduling of services, or additional fees as outlined in the agreement. Adherence to the payment schedule is required to avoid delays in project completion and to maintain the agreed pricing and terms.
3. Additional Fees: The Customer is responsible for any homeowner association (HOA) fees or building permit costs related to the project. Non-payment of such fees will result in a 5% late fee from the remaining project balance and could lead to suspension of services, as well as potential additional penalties from the relevant permitting authorities. All other disclosed additional fees stated in the agreement will also apply as specified.
4. Payment Service Fees:
o A 3% service fee applies to all transactions. This fee covers the processing costs associated with providing secure and efficient payment services. The fee may be waived or discounted if payment is made using an alternative method (e.g., cash, check, or other approved non-card methods) and the arrangement is made before the transaction is processed.
o Please note that ACH (Automated Clearing House) payments processed through the Company’s active invoicing platform (including HouseCall Pro or other approved payment systems) may be subject to different processing fees, which vary based on the payment method and current bank transaction rates. Any applicable bank or processing fees are the responsibility of the Customer.
o Once charged, the 3% service fee which is mandatory for card-based transactions, it is non-refundable, and non-claimable. ACH fees, where applicable, will differ from card processing fees and will be disclosed prior to payment when possible.
o This processing fee is mandatory to all Company's available payment plans transactions.
5. The Customer acknowledges that all fees paid by the Company for permitting issuing and approval, including but not limited to application fees, governmental charges, and related expenses, shall be reimbursed to the Company in accordance with the agreed terms and conditions.
o Failure by the Customer to reimburse the Company for such permitting fees within the specified timeframe shall result in a hold on the permitting process, void of warranty until paid, and may lead to delays or suspension of related services. The Company reserves the right to withhold further work, permits, or approvals until full reimbursement is received.
o This clause shall remain enforceable, and the Customer shall remain liable for all outstanding permitting-related payments.
Non-Payment Terms
1. Late Payments: Failure to remit payment within 15 days from the installation start date or payment due upon payment plan will result in a 3% late fee on the outstanding balance. Persistent non-payment may lead to further action, including legal proceedings, termination of the project, and forfeiture of any deposits or payments already made.
2. Termination: Continued non-payment may also result in the termination of permitting processes, along with any associated penalties or fees imposed by the relevant entities. Additionally, non-payment may lead to the cancellation of the installation without any refund for prior payments or deposits. Actions taken will include a lien on the property until the balance stated has been cleared on its totality, as stated by the Florida's Construction Lien Law.
3. In the event that the Customer fails to make full payment for services rendered, labor provided, materials supplied, or outstanding fees, by the Company, the Company reserves the right to file a construction lien against the Customer’s property in accordance with the Florida Construction Lien Law (Chapter 713, Florida Statutes). This right is exercised to secure payment for the services, labor, and materials provided by the Company. The Company’s obligation to pay its workers, contractors, and associates in full is independent of the Customer’s payment, ensuring that all involved parties are compensated. If payment is not received in full from the Customer, the Company will initiate the lien process, which may include legal action, foreclosure proceedings, and any other remedies permitted under the law to recover the outstanding debt. The Company retains the right to take all necessary steps to protect its financial interests and enforce payment for services rendered.
Florida’s’ Construction Lien Law
1. The Florida Construction Lien Law (Chapter 713, Florida Statutes) provides a legal framework for contractors, subcontractors, suppliers, and other construction professionals to ensure they are paid for work and materials supplied in a construction project. Under this law, any party who provides labor, materials, or services for a construction project has the right to place a lien on the property if they are not paid for their contributions.
2. The Company hereby agrees to pay in full all its involved workers, contractors, and associates for their labor, materials, and services securing their full payment before the installation process begins. This ensures that all individuals and entities involved in the construction and installation processes are compensated in full prior to commencing work on-site. The Company affirms that it will comply with all applicable provisions of the Florida Construction Lien Law and ensures that no claims or liens will be filed against the property due to non-payment of any involved parties. This agreement is part of the Company's commitment to maintain legal compliance and avoid potential disputes regarding payment or liens during the course of the project.
3. This notice is provided in accordance with Section 713.06, Florida Statutes, to secure the Company right to file a lien if the payment or payments stated on the given quotation are not received.
Clarifications
1. Product Purpose and Compliance: Hurricane protection products are essential for ensuring resident safety and should be regarded as necessities rather than luxury items. All installation documentation for product units is clear, comprehensive, and meets the standards approved by the Florida Department of Business and Professional Regulation. Each product complies with the state’s Notice of Acceptance and is engineered and certified to provide effective, reliable protection. All products listed for the proposed project comply with SB 4-D, CS/HB 293, Fl Statute 553.73(1)(a), and Fl Statute 718.113(5)(d).
2. Permit Documentation: The Customer may choose to handle permitting or may opt for the Company’s assistance at an additional cost.
3. Project Timeline: The contract for the services concludes upon the first day of installation. Past due payments will result in additional fees. Continue to fail upon installation will result in legal action.
Institutional Independence
• Homeowner associations and city offices operate independently. We strive to expedite approvals but cannot control their timelines. Most agencies do not process documents during holidays and weekends, dealing to these processes as homeowners, may expedite the verification and approval process.
• The Company will provide documentation to expedite the process and help to fill forms if necessary or if assistance for submission is requested at no additional cost.
Contractor Engagement and Compliance Policies
1. Independent Personnel: The Company functions as a dealer and logistics provider, engaging certified independent contractors and verified personnel for installations.
2. Professionalism and Installer Qualifications: To uphold the highest standards of quality and professionalism, all installers working under the Company’s name must have a minimum of five years of experience in their trade. Installers are required to provide verifiable documentation of their qualifications and expertise prior to being authorized to perform any Company-related work. This stringent vetting process ensures that all personnel involved in the project execution are both highly skilled and reliable.
3. Safety Responsibility: The Company is committed to maintaining a safe working environment and assumes full responsibility for the safety of all authorized installers throughout the installation process. In the event of any incident or injury directly related to the installation work, the Company shall be solely accountable, provided the incident arises solely from the installation itself and not from external factors, including interference or actions by the property owner or others that fall outside the scope of the authorized work. Should the property owner or any third party interfere with or alter the installation process, the Company’s responsibility may be limited to the extent such actions contribute to the incident.
4. Contractor Status and Information Sharing: The Company’s contractors are independent professionals who operate separately from the Company. Each contractor maintains their own insurance and complies with all applicable legal and professional standards. Every contractor has undergone a verification process, demonstrated their expertise and fostered a trusted partnership with the Company.
5. Sensitive Information Protection: To safeguard our contractors' sensitive information—including, but not limited to, insurance details and licensing information—the release of such data will be limited. Sensitive information will only be shared following contract execution and receipt of necessary payments. This measure is intended to prevent any unauthorized or illegal use of this data.
6. Customer’s Responsibilities: The Customer acknowledges and agrees that they will be held liable for any data leaks, information diffusion, or misuse of sensitive information that occurs through the Customer's actions or inaction.
o By agreeing to the present terms and conditions, the Customer commits to:
1. Ensuring that only certified entities, legally permitted to process this type of information, receive access to it.
2. Refraining from sharing, altering, or disseminating any sensitive contractor information with unauthorized parties.
Confidentiality
o The Company is committed to safeguarding the confidentiality of all information provided by the Customer. Such information will only be used for the purpose of fulfilling contracted services and will not be disclosed to third parties except as required by law or as necessary to perform the agreed-upon work (e.g., to subcontractors, suppliers, or permitting authorities directly involved in the project).
o Likewise, the Customer may become aware of confidential and proprietary business information belonging to the Company or its contractors, including but not limited to product designs, technical plans, installation methods, pricing structures, internal systems, and personal or business contact details. The Customer agrees to treat all such information as strictly confidential and not to disclose, reproduce, or use it for any purpose other than the receipt of services from the Company.
o Any disclosure, distribution, or misuse of confidential information—whether intentionally or unintentionally—without the prior written consent of the Company or the affected individual(s) is strictly prohibited and may result in legal action. This obligation of confidentiality remains in effect both during and after the completion of services.
Miscellaneous
• Authority: Each party has the right to enter into this agreement and perform its obligations.
• Assignment: Neither party may assign this agreement without the express written consent of the other party.
• Notices: All formal notices related to this agreement will be delivered via email as specified in the corresponding quotation. If an alternative method of communication is requested or recorded, notices will be sent accordingly. Both parties are responsible for ensuring that their contact information remains up-to-date to facilitate timely and effective communication throughout the duration of the project.
• Acknowledgment and Review: By approving the quoted services and making the initial payment, the Customer acknowledges and accepts the terms and policies of the Company. The Customer confirms that all terms have been thoroughly reviewed and understood, and agrees to raise any questions or concerns before proceeding with the agreement.
• Counterparts: This agreement may be executed electronically and will be binding on both parties.
• Attachments: Any photos or images referenced in the quoted services may be attached to the agreement for reference and records of both parties.
• Intellectual Property and Ownership: The Customer owns the final product for the contracted services and may resell it, but the Company retains ownership of all designs, systems, installation methods, and intellectual property related to the product. The Customer is granted a limited right to use the final product for personal or business purposes, including resale, but cannot use, modify, or reproduce any proprietary elements (such as designs or systems) without prior written permission from the Company or its partners. Unauthorized use or distribution of the Company’s or partner’s and manufacturers intellectual property is prohibited. Additionally, the Customer does not own any assets, including phone numbers, provided by the Company for service delivery.
• Intellectual Property Rights and Trademarks: User acknowledges that all content on the Website or through the service, including but not limited to text, software, images, videos, and trademarks, is protected by intellectual property laws and remains the property of the Company. User is only granted limited rights to use the Content as explicitly authorized by the Company, and may not copy, distribute, modify, or create derivative works from the Content without prior written consent. Unauthorized use of the Site's Content may violate copyright, trademark, and other legal rights. Users must not divulge proprietary or confidential information and agree to not use or reproduce any Content for public, personal, or commercial purposes without explicit permission from the Company.
• To maintain an efficient submission and completion, all Formal Agreements Under Hurricane Protection Solutions & Blinds LLC are Agreed and Filled Electronically. May the Customer request a physical or printable copy at any time.