Hurricane Protection Solutions & Blinds LLC Terms & Conditions

SERVICES TERMS & CONDITIONS

I. Considerations
1. These Terms and Conditions are provided by Hurricane Protection Solutions & Blinds, LLC (the “Company”) and apply to the person or entity requesting and/or contracting for the Company’s services (the “Customer”), who may or may not be the property owner (the “Owner”).
2. The Customer is responsible for reviewing these Terms and Conditions in full and requesting clarification, if needed, before signing or submitting any payment.
3. By executing the Agreement and/or submitting an initial payment, the Customer acknowledges that the Customer has read, understood, and agreed to these Terms and Conditions.
4. These Terms and Conditions, together with the accepted Proposal, approved Change Orders, and any written project-specific addenda, constitute the complete and binding agreement between the Company and the Customer (collectively, the “Agreement”).
5. The version of these Terms and Conditions attached to or incorporated into the Proposal at the time the Customer accepts the Proposal shall be the version applicable to that project (the “Applicable Version”).
A. The Company’s current Terms and Conditions are available for reference at:
i) https://www.hpssouthfl.com/services-terms
6. A copy of the executed Agreement will be provided to the Customer by email. It may also be made available through the Customer Portal or provided in printable form upon request.
7. Company Service Objective:
A. The Company provides a coordinated, start-to-finish service intended to simplify hurricane-protection and window-covering projects for Customers throughout South and Central Florida.
B. Depending on the accepted Proposal, services may include consultation, exterior and interior measurements, product selection, on-site quotation, visual and aesthetic planning, HOA/ARC documentation assistance, permitting guidance and coordination, supplier and manufacturing coordination, delivery, installation, operating instructions, project-status updates, final-inspection coordination, warranty administration, and project closeout documentation.
C. The Company may offer hurricane-protection products and interior window coverings through one coordinated project process, together with personalized service, flexible payment options when available, and structured project records through email or the Customer Portal.
8. Language Assistance Notice:
A. Translations may be provided for convenience and informational purposes only.
B. The Customer may request a translated copy of the Agreement.
C. The English-language version is the official and controlling version if any difference or ambiguity exists between versions.
D. The Company does not provide professional interpretation services. Reasonable translation tools may be used to assist communication; however, the Customer remains responsible for ensuring full understanding of the Agreement before acceptance.
9. Company Information:
A. Company Name: Hurricane Protection Solutions & Blinds, LLC (BUS-1114157).
B. Main Address: 100 E Pine St, Suite 110, Orlando, FL 32801.
C. Main Contacts: 1-866-936-0602 | info@hpssouthfl.com.
D. Business Hours: Monday through Saturday, 9:30 a.m. to 6:00 p.m. Office or online meetings must be scheduled in advance and are subject to availability.
E. General Contractor used for permitting when identified in the Proposal and when the project does not proceed as Owner-Builder:
i) Licensee Information: https://www.myfloridalicense.com.
(1) Primary Name: Divernet Perez.
(2) License Number: CGC1511897.
(3) Business Name (DBA): D Y D Construction Corp.
(4) Main Address: 1011 NW 41 Ave, Miami, FL 33126.
F. Customer Portal:
i) https://www.hpssouthfl.com.
ii) The Customer Portal may contain project-status information, paperwork, scheduling information, invoices, and other project records.
10. This Agreement is subject to applicable Florida law, including Florida’s Construction Lien Law, Chapter 713, Florida Statutes.
A. Contractors, subcontractors, laborers, and suppliers may have lien rights if they are not paid for labor, services, or materials provided to improve real property.
B. As part of the Company’s internal lien-risk-reduction policy, compensation for installation personnel assigned and directed by the Company is paid or secured before those personnel begin the scheduled on-site installation work.
C. The Company also administers payments to subcontractors and suppliers within its direct contractual chain according to their agreed payment terms and applicable law and maintains payment records reasonably related to the project.
D. When required by law, the Company will provide the applicable contractor’s final payment affidavit before final payment is disbursed. After final payment has been paid in full and cleared, the Company will provide the applicable conditional final lien release and other closeout payment documentation.
E. These practices are intended to reduce the risk of downstream nonpayment and lien claims. They do not eliminate statutory lien procedures or guarantee that a third party will never improperly assert a claim. The Customer should retain all Notices to Owner, payment records, releases, affidavits, and project documents provided.
11. The Customer must make all payments in accordance with Sections XI through XIII. Unless a different written deadline applies, the final payment is considered late if it remains unpaid seven (7) calendar days after its contractual due date.
12. Hurricane-protection products supplied or installed by the Company will have the Florida Product Approval (FPA), Miami-Dade Notice of Acceptance (NOA), evaluation report, certification, or other approval required for the product and project jurisdiction, when applicable.
A. Products and installations must comply with the applicable Florida Building Code, approved product documentation, engineering, permit requirements, and project-specific site conditions.
B. Not every product carries every type of approval. The approval applicable to the selected product and jurisdiction shall control.
13. By approving the Proposal electronically or in writing and/or submitting an initial payment, the Customer agrees to be bound by the Agreement.
A. A Customer who does not agree with any provision must not proceed and may seek services from another provider.

II. Governing Agreement Version and Non-Alteration Clause
1. The Applicable Version is the version attached to or incorporated into the Proposal accepted by the Customer.
2. The Applicable Version shall remain binding for that project and shall not be retroactively changed by later website updates.
3. The Company may update its Terms and Conditions for future or renewed Proposals without changing previously executed Agreements.
4. Copies printed, downloaded, or reproduced for convenience do not modify the Applicable Version.
5. Handwritten edits, annotations, deletions, or additions made by the Customer or another third party are not binding unless expressly accepted in writing by an authorized Company representative.
6. A renewed or materially revised Proposal may incorporate the version of the Terms and Conditions in effect when the renewed or revised Proposal is accepted.

III. Florida Homeowner Guide to Hurricane-Protection Rights
1. The Company will reasonably assist Customers in presenting proposed hurricane-protection products to an HOA, Architectural Review Committee (ARC), condominium association, or similar association when such assistance is included in the Agreement and the applicable documentation fee has been paid.
A. Association-document assistance may include product information, available product approvals, color selections, a site or opening map, photographs, visual references, mounting information, and other materials reasonably available for the proposed project.
B. When reasonably practicable, the Company may explain available mounting, covering, and aesthetic options so an association can understand the proposed final exterior appearance before installation.
2. This Section is provided for general informational purposes and is not legal advice. Association rights and Owner rights depend on the applicable statutes, governing documents, adopted specifications, building code, and project facts.
3. Florida law generally requires homeowners’ associations and residential or mixed-use condominium associations to adopt hurricane-protection specifications that comply with the applicable building code.
4. An association may regulate matters such as color, style, placement, and a unified exterior appearance when authorized by applicable law and governing documents.
5. An association generally may not deny hurricane protection that conforms to the association’s properly adopted specifications and applicable building-code requirements.
6. An association may request additional documents, product information, drawings, color selections, mounting information, or reasonable revisions before acting on an application.
7. The Owner remains responsible for reviewing the association’s governing documents and application requirements and for obtaining written approval before work begins when approval is required.
8. If an application is denied, the Owner should request a written explanation identifying the applicable rule, covenant, specification, or deficiency supporting the decision.
9. The Company may cooperate in good faith with reasonable revision requests that:
A. Comply with applicable building-code and product-approval requirements;
B. Are technically and commercially practicable; and
C. Do not require work outside the Company’s licensed or contracted scope without a written Change Order.
10. The Company does not guarantee association approval, processing time, or the outcome of a dispute between an Owner and an association.
11. Owners seeking advice about a denial, delay, or disputed association requirement should consult an attorney or the appropriate governmental or regulatory authority.
A. Florida Department of Business and Professional Regulation (DBPR):
i) Telephone: (850) 487-1395.
ii) Website: https://www.myfloridalicense.com.
B. Florida Attorney General, Consumer Protection:
i) Telephone: (866) 966-7226.
ii) Website: https://www.myfloridalegal.com.
C. Local building-code enforcement is administered by the applicable city, county, or other permitting jurisdiction.
D. Relevant Florida statutes may include Sections 718.113 and 720.3035, Florida Statutes, as amended.
12. Product-Approval Resources:
A. Florida Product Approval Search:
i) https://www.floridabuilding.org/pr/pr_app_srch.aspx.
B. Miami-Dade Product Control Search:
i) https://www.miamidade.gov/building/pc-search_app.asp.

IV. Service Areas and Quotation Policy
1. The Company serves locations throughout South and Central Florida, subject to product availability, staffing, travel requirements, permitting, and project feasibility.
2. Quotations are generally provided without charge unless the Customer has previously prevented completion of an appointment, requests a specialized paid service, or is informed in advance that a travel or consultation fee applies.
A. Long-Distance Site Visits: Company representatives may travel extended distances to conduct on-site evaluations, present product samples, and provide project guidance.
B. Installation Travel: Installation personnel may travel from other regions of Florida and may have experience working in High-Velocity Hurricane Zones (HVHZ).
3. Exterior Measurements:
A. Preliminary quotations for exterior-mounted hurricane-protection products are generally based on exterior opening measurements.
B. The Company may measure exterior areas in the Customer’s absence only when the Customer has authorized access to those areas.
C. No interior access will be attempted without permission and the presence of the Customer or an authorized representative when such presence is required.
4. Interior Access:
A. Interior measurements may be required when dimensions, finishes, obstacles, substrates, controls, wall devices, handles, trim, or other relevant conditions cannot be accurately confirmed from the exterior.
B. The Customer or an authorized representative must provide access and assist in identifying the applicable openings when interior access is required.
5. Preliminary Measurement Allowances:
A. When a necessary interior measurement cannot be completed during the quotation visit, the Company may use a preliminary allowance, including a margin of up to four (4) inches, to estimate pricing.
B. Final manufacturing dimensions will be based on verified measurements and relevant site conditions.
C. Stairs, ledges, handles, trim, utilities, fixtures, and surrounding obstructions may affect product dimensions, configuration, or price.
6. Missed or Incomplete Quotation Appointments:
A. If the Customer repeatedly reschedules, denies access, is absent when presence is required, or cancels at the last minute, the Company may require a travel or rescheduling fee before scheduling another visit to the same project address.
B. Any such fee will be disclosed before the new appointment is confirmed.
7. The Customer is responsible for identifying all openings and products the Customer wishes to include and for reviewing the Proposal before acceptance.

V. Quotation Validity
1. Each Proposal will state its expiration date and will generally remain valid for at least thirty (30) days from issuance unless otherwise stated.
2. After expiration, pricing and terms may be reviewed and adjusted based on material costs, labor, manufacturing, logistics, product availability, taxes, fees, and market conditions.
A. A revised price may increase, decrease, or remain unchanged.
3. Once the Customer accepts the Proposal and pays any applicable Initial HOA/ARC Documentation Fee or Project Deposit, the quoted price will be locked for the accepted scope, subject to:
A. Customer-requested changes;
B. Inaccurate or incomplete information provided by the Customer;
C. Unforeseen site or product conditions addressed under Section VII;
D. Association- or jurisdiction-required changes;
E. Approved Change Orders; and
F. Other adjustments expressly authorized by the Agreement.
4. An expired Proposal becomes inactive. The Customer may request an updated Proposal, subject to Company availability.
5. A renewed or materially revised Proposal may be governed by the Terms and Conditions in effect when the renewed or revised Proposal is accepted.
6. The Company is not obligated to reissue a Proposal after the Customer has expressly and finally rejected it, although the Company may do so at its discretion.
7. If a project is canceled during an association-review process, the Company may notify the association that the Company and its contractor are no longer authorized to represent or proceed with the canceled project.
A. Company, contractor, engineering, insurance, and product documents may not be altered, reused, or represented as current authorization for a canceled or different project without written permission.

VI. Project Schedule and Deadline Policies
1. Product Manufacturing:
A. Manufacturing will commence after the Company has received all required payments, approvals, permits, engineering documents, verified measurements, and other prerequisites necessary to release the order.
B. Standard manufacturing time is generally estimated at four (4) to eight (8) weeks, but actual production time may vary by product type, customization, material availability, supplier schedules, manufacturer capacity, regulatory requirements, seasonal demand, and events beyond the Company’s reasonable control.
C. Custom-sized units, motorized systems, impact windows and doors, specialty finishes, and nonstandard components may require additional time.
D. Manufacturing times are estimates and are not guaranteed delivery or installation dates.
2. Commencement of Installation Procedures:
A. The Company will make reasonable efforts to schedule installation after the products are manufactured and all required permits, approvals, site preparations, and payments prior installation have been completed.
B. Installation will be scheduled for the earliest reasonably available date within the Company’s geographic routing and project queue.
C. Structural-alteration products, custom systems, impact windows and doors, motorized systems, and projects requiring specialized equipment or site preparation may require additional scheduling time.
3. Installation Scheduling, Notifications, and Customer Availability:
A. Installations are organized by geographic grouping and project sequence to reduce travel and logistical delays.
B. Specific arrival times cannot be guaranteed because project duration varies based on product type, quantity, dimensions, site conditions, weather, travel, and installation complexity.
C. The Company will generally provide:
i) A confirmation notice on the Friday before the scheduled installation week;
ii) A reminder on the day before installation; and
iii) A courtesy notice approximately thirty (30) minutes before the installation team’s arrival, when reasonably practicable.
D. The Owner is not required to be present for work performed entirely in accessible exterior areas, provided access has been arranged and interior access is not required.
E. If the Owner chooses to be present, the Owner must remain reasonably available during the scheduled service window and acknowledges that a fixed arrival time is not guaranteed.
F. If the installation team cannot proceed because of denied or blocked access, required Owner absence, or an unprepared site, the Company may:
i) Reschedule the project to the next reasonably available position in the queue; and
ii) Charge a disclosed remobilization or rescheduling fee when applicable.
G. The Company will make reasonable efforts to communicate material scheduling changes using the contact information provided by the Customer.
4. Installation Site Access Requirement:
A. The Customer must provide safe, clear, and unobstructed access to the installation area for the scheduled installation day.
B. The installation day may be adjusted because of weather, route changes, prior-project conditions, emergencies, safety concerns, or other reasonable causes.
C. Failure to provide required access may result in rescheduling without liability to the Company for the resulting delay.
5. Motorized Unit Installation and Electrical Setup:
A. For electric-powered or motorized products, the Company’s contracted scope is limited to mounting and installing the product units, motors, controls, and manufacturer-supplied components included in the Proposal.
B. After each unit is mounted, the Company will temporarily test the unit to confirm its basic operation and functionality.
i) Temporary testing may be performed using appropriate testing equipment or a temporary power source.
ii) Testing is performed solely to confirm that the installed unit, motor, and controls function at the time of installation.
iii) Temporary testing does not constitute a permanent electrical connection, installation of an electrical circuit, certification of the property’s electrical system, or completion of required electrical work.
C. The Company does not design, install, construct, extend, alter, repair, or permanently connect any electrical circuit or permanent power supply for the installed units.
D. The permanent electrical circuit, permanent power supply, and final electrical connection are not included in the Contract Price and will not be performed by the Company.
E. The Customer is responsible for retaining and paying a properly licensed electrician or electrical contractor to install the required circuit and permanently connect the motorized units.
F. When a permit applies, the required electrical work must be coordinated and completed under the main permit, an electrical subpermit, or another permit required by the applicable jurisdiction.
G. The Company will proceed with the final inspection of the main project permit, when applicable, after the required electrical work has been completed and any required electrical inspection or approval has been obtained.
H. Delays caused by incomplete electrical work, unavailable permanent power, electrical-permit requirements, failed electrical inspections, or the scheduling or performance of the Customer’s electrician do not constitute a delay or breach by the Company.
I. The Company is not responsible for defects, failures, code violations, damages, or malfunctions arising from the permanent electrical circuit or electrical work performed by the Customer, the Customer’s electrician, or another third party.
6. Customer Presence:
A. Most exterior-mounted projects can be performed without the Customer’s presence if safe access has been arranged.
B. A standard unit may require approximately twenty-five (25) to forty-five (45) minutes for an experienced two-person team; however, this is an estimate only and is not a guaranteed installation time.
C. Interior access requires the Customer or an authorized representative to be present unless prior access authorization has been accepted by the Company.
D. If access is unavailable, the affected work may be postponed and rescheduled according to the project queue.
E. Customers are encouraged to begin projects before peak hurricane-season demand when possible. Atlantic hurricane season generally runs from June 1 through November 30.
7. Interior Access:
A. If interior access is required to begin, continue, test, or complete installation, the Customer or an authorized individual must provide access.
B. If access is unavailable, only the work requiring interior access may be postponed when the remaining exterior work can be safely and properly completed.
C. Any prior authorization for access must be clearly communicated to and accepted by the Company.
8. Right to Pause, Reschedule, or Delay Installation:
A. The Company may pause, reschedule, or delay all or part of an installation because of circumstances beyond its reasonable control, including:
i) Uncontracted Work or Site Changes: Modifications, added requirements, or changes not included in the Agreement;
ii) Site Inaccessibility: Barriers or conditions preventing safe access;
iii) Weather Conditions: Rain, storms, lightning, extreme heat, high winds, or other hazardous conditions;
iv) Harassment, Threats, or Unsafe Conduct;
v) Customer Interference with installation personnel;
vi) Health or Personal Emergencies affecting assigned personnel;
vii) Insufficient qualified personnel caused by unforeseen availability issues;
viii) Aggressive, uncontained, or unsupervised animals;
ix) Hidden structural, environmental, electrical, plumbing, or other hazardous conditions; and
x) Any circumstance reasonably determined by the Company to present a safety, code-compliance, or property-damage risk.
B. Safety shall take priority over scheduling. A safety-related pause or rescheduling does not constitute a breach by the Company.
9. Customer Payment and Cooperation Obligations During Delays:
A. A delay does not waive payment obligations already due under the Agreement.
B. Interim payments and approved payment-plan installments remain due according to their written schedules.
C. Final payment shall be due in accordance with Section XI, including when final inspection is delayed by a Customer-caused condition addressed in Section XII.
D. The Company will make reasonable efforts to notify the Customer of material delays and identify a replacement installation date.
E. The Company is not responsible for indirect costs, lost time, missed appointments, or inconvenience resulting from a reasonable delay outside the Company’s control.
F. Force Majeure: The Company is not liable for delays caused by acts of God, government action, labor disruptions, material shortages, transportation interruptions, declared emergencies, or other force-majeure events beyond its reasonable control.
10. National Weather Alerts:
A. Installations may be postponed when a national, state, or local weather alert creates an unsafe or impracticable condition.
B. Affected work will be rescheduled when the threat has passed and resources are reasonably available.
C. Weather information may be accessed through https://weather.com or another recognized weather source.

VII. Labor, Manufacturing, and Site Conditions
1. Permitting:
A. The Company may coordinate permitting for applicable projects when stated in the Proposal.
B. Permit-coordination charges, general-contractor processing charges, engineering costs, governmental permit fees, inspection fees, and other regulatory costs are included only when expressly stated in the Proposal. Otherwise, they are charged separately as itemized or reasonably documented project costs.
C. Unless otherwise stated in the Proposal, applicable permitting and regulatory costs are due with the Project Deposit.
D. Customer-Managed or Owner-Builder Permitting:
i) If the Customer elects to manage permitting independently or proceed as Owner-Builder where legally permitted, the Customer is responsible for permit applications, disclosures, signatures, fees, inspections, corrections, scheduling, and compliance with all jurisdictional requirements.
ii) The Company may provide available product and installation documents relating to its contracted scope.
iii) The Company is not responsible for errors, omissions, delays, violations, or consequences arising from Customer-managed or third-party permitting.
E. Projects Not Requiring a Permit:
i) Work may proceed without a permit only when the applicable jurisdiction does not require one for the contracted scope.
ii) The Customer’s association requirements, if any, remain separate from governmental permitting requirements.
F. Permit timelines are controlled by the applicable jurisdiction. The Company will make reasonable efforts to process Company-managed permits but does not guarantee approval or processing time.
G. Jurisdiction-caused permit delays do not constitute grounds for cancellation, chargeback, or payment withholding for amounts otherwise due, subject to applicable law.
H. Included Document and Notary Assistance:
i) When Company-supported permitting is included in the Proposal, the Company will provide its standard permit documents, routine document preparation, and ordinary submission coordination for its contracted scope.
ii) Routine notary sessions, seals, signatures, and document transactions required for Company-supported permitting will be provided without a separate Company document-transaction charge unless the Proposal states otherwise.
iii) Governmental permit fees, general-contractor charges, engineering fees, inspection fees, courier charges, recording fees, and other third-party costs remain payable as allocated in the Proposal and this Agreement.
iv) If the Company agrees to assist an Owner-Builder, the Company may provide available product documents and routine application support without a separate Company processing charge; however, the Owner-Builder remains responsible for all legal duties, disclosures, fees, inspections, corrections, and compliance.
2. Manufacturing:
A. Manufacturing will commence only after all required payments, approvals, permits, measurements, engineering documents, and other release prerequisites have been completed.
B. Once custom manufacturing or material procurement begins, payments are non-refundable except as required by law or expressly stated in the Agreement.
3. Planned Site Modifications:
A. The Customer must disclose planned changes to the property or installation area before manufacturing or installation.
B. The Company is not responsible for Customer or third-party changes made after measurements, approval, permitting, or manufacturing unless the Company accepts the changes through a written Change Order.
C. Product, measurement, setup, labor, engineering, permitting, and scheduling changes may result in additional charges.
4. Final Quotation and Scope Review:
A. The Customer must verify that all desired openings, products, colors, options, controls, and services are listed in the Proposal before acceptance.
B. Added units or services will be priced at the rates applicable when they are added unless otherwise agreed in writing.
C. Units or services required because of undisclosed site changes, inaccurate Customer information, or Customer-requested modifications are not included in the original Contract Price.
5. Unforeseen Unit Changes:
A. If product dimensions, configuration, or components must change because of concealed conditions, structural limitations, measurement variances, preservation requirements, or other conditions not reasonably observable before installation, the Company will notify the Customer when reasonably practicable.
B. Additional costs will be documented through a Change Order or added to the final invoice as authorized by the Agreement.
C. If a replacement unit must be manufactured and the need was not caused by Company error, the Customer is responsible for the applicable price difference and related costs.
D. If replacement is required because of a Company measurement or ordering error and the site has not materially changed, the Customer will not be charged for correcting that Company error.
6. Unforeseen Site Changes:
A. If unforeseen site conditions must be addressed to ensure proper installation and operation of the contracted product, resulting additional costs will be added to the final payment or applied proportionally to an approved payment schedule.
B. Such conditions may include structural elements, existing electrical components, cables, fixtures, plumbing, finishes, obstructions, or other items within or near the installation area that must be moved, removed, modified, protected, or otherwise accommodated before installation can proceed.
C. Electrical work involving the relocation, removal, alteration, or repair of existing electrical components must be performed by a properly licensed electrician retained and paid by the Customer and is not included in the Company’s contracted scope.
D. Work outside the Company’s licensed or contracted scope must be performed by the Customer or an appropriately licensed third party.
E. If a site condition requires changes to product dimensions or manufacture of a replacement unit, the Customer is responsible for the applicable price difference and authorized related costs unless the condition was caused by Company error.
F. The Company will notify the Customer of required site or product changes and related additional costs before proceeding, whenever reasonably practicable.
7. Installation Personnel and Insurance Coverage:
A. The Company may use employees, authorized installers, independent contractors, or subcontractors to perform the contracted work.
B. The Company remains responsible for coordinating, directing, and administering the personnel it assigns to perform the Company’s contracted scope, including applicable workmanship obligations, project supervision, and compliance with the Agreement.
C. Assigned personnel must maintain the insurance, exemption, licensing, registration, or other qualifications required for their role under applicable law.
D. Applicable coverage may include General Liability, Owners and Contractors Protective Liability (OCP), Workers’ Compensation coverage, a lawful Workers’ Compensation exemption, or other protection required for the work arrangement. Coverage may be maintained by the Company, the assigned contractor, or both, as applicable.
E. Independent contractors remain responsible for their own legal, licensing, insurance, tax, and employment obligations, while the Company remains responsible to the Customer for administration of the contracted scope.
F. The Company does not assume responsibility for work independently retained, directed, altered, or performed by the Customer or another third party outside the Agreement.
G. The Working Environment and On-Site Expectations in Section VIII apply to all project personnel and site activities.

VIII. Working Environment and On-Site Expectations
1. The policies in this Section apply throughout quotations, measurements, delivery, installation, testing, inspection, service, and warranty visits.
2. The Customer must maintain a safe, accessible, and reasonably suitable work environment.
3. Unsafe conditions, restricted access, hazards, interference, or an unprepared site may result in delay, additional cost, rescheduling, or suspension of work.
4. The Customer is responsible for property damage, equipment damage, or injury to the extent caused by the Customer’s conduct, the conduct of persons or animals under the Customer’s control, undisclosed hazards, or the Customer’s failure to comply with these requirements.
5. Customer Conduct, Installation Control, and Warranty Protection:
A. Installation work will be performed by personnel authorized by the Company and according to applicable manufacturer instructions, engineering requirements, product approvals, and building codes.
B. The Company controls the means and methods of its contracted installation work.
C. The Customer shall not direct, supervise, interfere with, or instruct on-site installers regarding installation methods.
D. Questions, concerns, and requested changes must be communicated to the Company’s designated representative.
E. The Customer and other occupants must remain at least five (5) feet from active work areas unless invited closer by the lead installer.
F. Installation of the contracted units takes priority over optional finishing work. Nonessential finishing may be completed later or scheduled separately when necessary to avoid disrupting the installation queue.
G. Before final inspection or final payment, whichever occurs first, the Company will provide reasonable operating instructions for the installed units when Customer participation or access is available.
H. Interference or unauthorized alteration may:
i) Compromise safety, structural integrity, or code compliance;
ii) Cause delays, rework, or additional charges; and
iii) Void warranty coverage only for the portion of the work or product affected by the interference or alteration.
I. If unsafe interference occurs, the Company may pause work, remove personnel, reschedule the project, and charge reasonable documented remobilization or rework costs.
6. Finishing and Caulking Policy:
A. Hurricane shutters and opening-protection products are impact-resistant systems and are not warranted as waterproof systems.
B. Some configurations may reduce wind-driven rain, but no shutter or opening-protection system guarantees complete prevention of water intrusion.
C. Standard finishing may include selective sealant or caulking as determined by the lead installer or Company representative based on product requirements, field conditions, drainage, and appearance.
D. Full fastener sealing, full-perimeter sealing, or complete encapsulation is not included unless expressly stated in writing.
E. Drainage paths and bottom sections may intentionally remain unsealed to preserve system performance.
F. Additional caulking requested by the Owner is optional, may affect drainage or moisture retention, and may require a written Change Order.
G. The Company is not responsible for moisture retention, mold, drainage problems, or performance issues caused by excessive or unauthorized sealant requested or applied by the Owner or a third party.
7. Warranty coverage remains subject to Section IX and may be affected by unauthorized intervention, alteration, or incomplete payment.
8. Animal Safety and Control:
A. The Customer must safely contain and supervise animals during all Company visits.
B. The Company may postpone, suspend, or refuse work if an animal creates a safety risk or materially interferes with performance.
C. The Customer is responsible for damage or injury caused by an animal under the Customer’s control, to the extent permitted by law.
9. Child Safety and Supervision:
A. The Customer must supervise children and keep them away from active work areas, tools, equipment, materials, and vehicles.
B. The Customer is responsible for damage or injury caused by a failure to supervise, to the extent permitted by law.
10. Additional Services and Third-Party Work:
A. Services outside the accepted scope must be authorized through the Company in a written Change Order or separate written agreement.
B. The Company is not responsible for work independently requested from or performed by a third party, including side work not authorized by the Company.
C. Unauthorized third-party work may affect warranties only to the extent it damages, alters, or interferes with the Company’s work or products.
11. Installation Duration:
A. Installation duration varies based on product type, quantity, location, access, weather, site conditions, and other reasonable factors.
B. Any stated duration is an estimate unless expressly guaranteed in writing.
12. Cleanup:
A. Installation personnel will perform reasonable cleanup of debris generated by the contracted work.
B. Disposal of existing shutters, large fixtures, furniture, appliances, construction debris not generated by the Company, or other bulky items is the Owner’s responsibility unless included in writing.
C. The Owner must identify an approved on-site location for materials the Owner wishes to retain before personnel leave the site.
13. Restroom Access:
A. Access to restroom facilities and drinking water is appreciated but not required.
B. If restroom access is not provided, personnel may leave periodically to use public facilities.
C. Resulting reasonable travel or work interruptions do not constitute a Company-caused delay.
14. Meal and Rest Breaks:
A. Personnel may take reasonable meal and rest breaks during projects extending several hours or multiple days.
B. Such breaks are normal work interruptions and do not constitute a breach, compensable delay, or basis for a schedule adjustment.
15. Anti-Discrimination, Harassment, and Violence Policy:
A. The Company is committed to a safe, respectful, and inclusive environment.
B. Discrimination, harassment, intimidation, threats, or violence by any party will not be tolerated.
C. The Company may immediately suspend or terminate work when conduct creates a safety risk or materially interferes with performance.
D. Law enforcement may be contacted when appropriate.
E. Upon suspension or termination, payment, refund, warranty, and lien rights will be determined according to the work performed, costs incurred, the Agreement, and applicable law. No automatic forfeiture applies beyond what is lawful and contractually earned.
F. The Customer is responsible for maintaining a respectful environment for Company personnel and for persons under the Customer’s control.
G. Company personnel are also required to treat Customers and occupants respectfully. Complaints concerning Company personnel should be reported to the Company office for investigation.
16. Right to Decline Quotation or Service for Improper Conduct:
A. As a family-operated business, the Company considers respectful treatment of Customers, personnel, contractors, and representatives a core requirement.
B. The Company may decline or withdraw from a quotation, consultation, or service request when the Customer or another person engages in abusive, threatening, discriminatory, unsafe, or materially disruptive conduct.
C. Exercising this right for legitimate safety or conduct reasons does not constitute unlawful discrimination or a breach of an unaccepted Proposal.
D. For an accepted Agreement, suspension or termination will be handled under the Agreement and applicable law.
17. Installer Qualifications:
A. As a Company qualification policy, lead installers and independently assigned installers must generally have at least five (5) years of verifiable experience in their trade or construction background, or equivalent documented experience installing hurricane-protection products, including work in or knowledge of High-Velocity Hurricane Zone requirements when relevant.
B. Personnel must be capable of reading and following applicable FPA, NOA, engineering, manufacturer, and building-code installation requirements.
C. Less-experienced assistants or trainees may participate only under appropriate supervision and may not independently perform regulated or specialized work beyond their qualifications.
D. The Company may request manufacturer certificates, subcontractor credentials, experience letters, completed-project records, or other reasonable verification before authorizing personnel.
E. The Company may provide internal training, oversight, or manufacturer guidance as necessary.
18. Personnel Identification:
A. Company personnel assigned to the project will carry or display visible Company-issued identification while on site when reasonably practicable.
B. The Customer may verify a worker’s authorization through the Company office.
C. Personal identification beyond Company identification may be requested only when reasonably required by law, permitting, a gated-property security policy, or another legitimate project requirement.
19. Customer Identification:
A. The Customer must provide valid identification when reasonably required for contract execution, permitting, financing, notarization, association submissions, or other legitimate project purposes.
B. The Company will limit collection and retention of identification to information reasonably necessary for those purposes.
C. Failure to provide required identification may delay or prevent the applicable process.
20. Violations of this Section may be documented and may result in suspension, rescheduling, termination, additional actual costs, or legal reporting, as appropriate.

IX. Warranty of Labor and Manufacturing
1. Warranty Period:
A. The Company provides the labor and workmanship warranty stated in the Proposal and applicable warranty documentation. Unless a different written warranty applies, the Company’s standard limited workmanship warranty for hurricane-protection products is ten (10) years.
B. Manufacturer warranty coverage, including coverage for manufacturing defects, motors, controls, finishes, and components, is governed by the applicable manufacturer’s written warranty and may vary by product.
C. The Company warranty begins after:
i) Installation is complete;
ii) Required final inspection or permit closure has occurred, when applicable; and
iii) All project balances have been paid in full and cleared.
D. Warranties are not transferable unless expressly stated in writing.
E. After full project completion and cleared final payment, the Company will provide the applicable HPS Certificate of Warranty as part of the closeout documents described in Section X.5.
2. Payment Contingency:
A. Warranty service may be suspended while undisputed project balances, approved Change Orders, or applicable service charges remain unpaid.
3. Inspection and Repair Services:
A. Upon request, the Company may inspect products originally supplied or installed by the Company, subject to scheduling, service-area limits, warranty status, and applicable charges.
B. The Company will identify observed damage, wear, or malfunction and recommend repair or replacement when reasonably available.
C. The Customer is responsible for maintenance in accordance with manufacturer guidance.
4. Conditions That May Void or Limit Warranty Coverage:
A. Damage not caused by a covered product or workmanship defect;
B. Unauthorized modification, repair, relocation, removal, reinstallation, remounting, or tampering;
C. Failure to perform required maintenance;
D. Removal, alteration, or destruction of product-identification or manufacturing labels;
E. Misuse, abuse, neglect, collision, impact, corrosion, water intrusion, pest activity, or site conditions outside the product’s intended use;
F. Electrical defects or any electrical work performed by the Customer, an electrician, or another third party;
G. Natural disasters, wind-borne debris, pressures exceeding design criteria, or other excluded events; and
H. Fraudulent or materially false warranty claims.
5. Unauthorized Repairs or Alterations:
A. The Company is not responsible for defects, damage, or failures caused by unauthorized repairs or alterations.
B. Warranty limitation will apply only to the product, component, or work reasonably affected by the unauthorized action, unless the action compromises the entire system.
6. Reinstallation and Relocation:
A. Warranty coverage applies to the original installation location and configuration.
B. Removal, relocation, reinstallation, or remounting by anyone other than the Company or a Company-authorized provider may void coverage for the affected unit and installation.
C. This limitation does not apply to warranty work performed or authorized by the Company.
7. Professional Inspection and Maintenance:
A. The Customer is encouraged to request inspection, maintenance, and repairs through the Company or a manufacturer-authorized provider.
8. Project Documentation and Warranty Protection:
A. The Company may photograph and document work for quality control, code compliance, project records, dispute resolution, and warranty administration.
B. Records may be retained for the applicable warranty period and any additional period required by law or legitimate business needs.
C. Fraudulent alteration or misuse of project documentation may result in denial of the affected claim and other lawful remedies.
9. Natural Disasters and Product Performance:
A. Hurricane-protection products are risk-mitigation measures and do not guarantee that a building, opening, product, or occupant will remain free from damage or injury during a storm.
B. Performance depends on the property’s construction, condition, maintenance, installation configuration, storm intensity, debris impacts, and other circumstances.
C. Damage sustained while a product is resisting storm forces does not necessarily establish a manufacturing or installation defect.
D. Claims for storm, flood, wind, debris, or other natural-disaster damage should be submitted to the Customer’s property insurer or other applicable insurer.
10. Hold Harmless and Indemnification:
A. To the extent permitted by law, the Customer agrees to hold harmless and indemnify the Company and its personnel from third-party claims arising from:
i) Customer or third-party misconduct;
ii) Unauthorized alteration or electrical work;
iii) Undisclosed site hazards;
iv) Use outside certified design parameters; or
v) Natural-disaster conditions not caused by the Company’s negligence or breach.
B. This provision does not require the Customer to indemnify the Company for the Company’s own negligence, willful misconduct, or violation of law to the extent such indemnification is prohibited.

X. Documentation, Approvals, and Permits
1. Permitting Options and Responsibilities:
A. Customer-Managed Permitting:
i) If the Customer manages permitting independently, through a third party, or as Owner-Builder where permitted, the Customer assumes responsibility for the permitting process and related compliance.
ii) The Company is not liable for errors, omissions, delays, or changes made by the Customer, an Owner-Builder, or another third party.
B. Company-Supported Permitting:
i) When included in the Proposal, the Company will provide documents reasonably required for its contracted scope and will coordinate submission through the identified contractor or permitting process.
ii) Association documents will be prepared after the Customer accepts the Proposal and pays the applicable Initial HOA/ARC Documentation Fee.
iii) The remaining Project Deposit for an association-governed project is due after written association approval, as stated in Section XI.
iv) Pricing remains based on the accepted product, scope, opening sizes, and dimensions. Association-requested or Customer-requested changes may require a revised Proposal or Change Order.
C. Permitting Assistance Disclaimer:
i) The Company is not responsible for modifications, delays, denials, or violations caused by documents or applications altered or managed by unauthorized third parties.
D. Project Documentation Access:
i) The Company will make reasonable efforts to provide or upload executed agreements, invoices, project updates, available permit records, association documents, scheduling information, and closeout documents through email, the Customer Portal, or another approved method as they become available.
ii) The Customer may access, review, and download available documents during the project, subject to system availability and record-retention practices.
iii) The Customer is responsible for downloading and retaining copies of documents made available through temporary portals or links.
E. Permit Status Transparency:
i) Permit status is controlled by the applicable building department or jurisdiction.
ii) The Customer may independently review public permit information using the project address or permit number when available.
2. Installation Authorization:
A. The Company will not begin work requiring association approval until written approval has been received, unless the Owner provides written evidence reasonably acceptable to the Company that approval is not required.
B. The Company will not knowingly proceed in violation of a governmental permit requirement.
C. Customer requests to accelerate work remain subject to applicable law, permits, approvals, safety requirements, product availability, and written Company acceptance.
3. Association Disputes:
A. The Owner is responsible for pursuing complaints, mediation, arbitration, administrative remedies, or court action concerning an association’s conduct.
B. The Company may provide existing project documents but does not act as the Owner’s attorney or legal representative.
4. Work-Site Photographs:
A. The Company may photograph installed units and relevant installation areas for documentation, quality control, permitting, inspection, warranty, and dispute-resolution purposes.
B. Marketing use will be limited to de-identified images or images used with Customer permission.
C. The Company will make reasonable efforts not to display the full address, occupants, private documents, license plates, or other unnecessary identifying information.
5. Project Completion and Closeout Documents:
A. After the final payment and all other amounts due under the Agreement have been paid in full and cleared, the Company will provide the Customer with the following applicable closeout documents:
i) An HPS Affidavit of Completion, Final Waiver of Lien, and Contract Close-Out Certification, confirming completion of the Company’s contracted scope and conditionally waiving the Company’s lien rights for the amount of final payment actually received and cleared;
ii) An HPS Certificate of Warranty describing the applicable Company warranty and referring to the warranty terms contained in this Agreement; and
iii) For permitted projects, a copy of the Certificate of Completion (COC), completion letter, approval letter, final inspection record, closed-permit record, or equivalent completion document issued or made available by the applicable jurisdiction.
B. A Company lien waiver or release is conditioned upon actual receipt and clearance of the stated payment and is void to the extent payment is reversed, dishonored, charged back, or not received.
C. The Customer will reasonably cooperate with any signature, acknowledgment, or notarization required for a closeout document. A Customer acknowledgment of receipt or project closeout does not waive unresolved warranty rights.
D. The applicable jurisdiction determines the title, format, availability, and issuance of its completion document. Some jurisdictions issue a COC, while others issue a completion letter, approval letter, inspection record, closed-permit status, or another equivalent record.
E. The Company is not required to provide more than the completion record made available by the applicable jurisdiction and does not control the jurisdiction’s issuance time.
F. When a jurisdiction provides only an online record, the Company may satisfy this obligation by providing a digital copy, screenshot, download, or link identifying the final-approved or closed status.
G. The Company’s Affidavit of Completion, Contract Close-Out Certification, or Certificate of Warranty is not a substitute for a governmental permit-closure document and does not certify work outside the Company’s contracted scope.
H. Delays caused by the jurisdiction’s processing or publication of the completion record do not constitute a breach by the Company, provided the Company has completed the required inspection coordination within its contracted scope.

XI. Standard Applicable Payment Schedule
1. The following payment structure applies unless an alternative payment schedule is expressly stated in the Proposal or agreed to in writing by both parties. An approved alternative payment schedule supersedes this standard schedule.
2. Initial HOA/ARC Documentation Fee — $350.00 (If Applicable):
A. If approval from an HOA, ARC, condominium association, or similar private association is required before the project may proceed, an Initial Documentation Fee of Three Hundred Fifty Dollars ($350.00) is due upon execution of the Agreement.
i) The fee covers project administration and preparation or coordination of product documentation, specifications, estimates, forms, and supporting materials reasonably required for the association application.
ii) The fee becomes earned and non-refundable after expiration of any applicable cancellation period and once the Company begins preparing or coordinating the documentation.
B. If the project receives the required approval and proceeds, the $350.00 fee will be credited toward the total Contract Price and the required Project Deposit.
C. The Owner remains responsible for obtaining application requirements, signing and submitting the application, paying association fees, complying with association requirements, and providing written approval, unless otherwise agreed in writing.
D. At the Owner’s request, and when reasonably necessary because of age, disability, or another limitation, the Company may assist with submission at its discretion.
i) Assistance does not transfer responsibility to the Company for approval decisions, processing times, association requirements, or Owner compliance obligations.
E. If the association requests documents, revisions, or reasonable architectural modifications, the Company will cooperate in good faith when the request is reasonably practicable and compliant with applicable codes, product approvals, engineering, and licensing requirements.
i) A change affecting the product, scope, installation method, or Contract Price requires a revised Proposal or written Change Order.
3. Project Deposit — Amount Required to Bring Total Contract Payments to Fifty Percent (50%), Plus Applicable Permitting and Regulatory Costs:
A. For projects requiring association approval, the amount necessary to bring total payments credited toward the Contract Price to fifty percent (50%) is due after written approval is received.
B. For projects not requiring association approval, a Project Deposit equal to fifty percent (50%) of the Contract Price is due upon execution, subject to applicable cancellation rights.
C. Permitting, engineering, filing, regulatory, governmental, and other applicable project costs are due with the Project Deposit unless the Proposal states otherwise.
D. Receipt of the Project Deposit authorizes the Company to proceed with project management, engineering coordination, permitting coordination, supplier coordination, material planning, material ordering, manufacturing release, delivery planning, and installation scheduling, as applicable.
E. No materials will be ordered, manufacturing released, permits submitted, or installation scheduled until the required Project Deposit and applicable costs have been paid and all prerequisites have been satisfied.
4. Pre-Installation Material Delivery Payment — Thirty-Seven Percent (37%):
A. A payment equal to thirty-seven percent (37%) of the Contract Price is due upon delivery and placement of the contracted products at the project site and before installation begins.
B. If only part of the contracted units are delivered and available for installation, the payment will be calculated proportionally based on the contract value of the delivered units.
C. Undelivered units will not be included in this payment until delivered to the project site.
D. Delivery and placement constitute fulfillment of the Company’s delivery obligation for those units but do not constitute final acceptance of installation or waive warranty rights.
5. Final Payment — Remaining Thirteen Percent (13%):
A. The remaining balance, together with approved Change Orders, outstanding third-party costs, and other amounts properly due, becomes due upon the earlier of:
i) Successful final inspection or issuance of a COC or equivalent approval, when a permit and final inspection are required; or
ii) Completion of the contracted installation when a permit or final inspection is not required.
B. The Company remains responsible for corrective work reasonably required to obtain final inspection approval when the corrective work relates directly to the Company’s contracted scope.
C. If final inspection is delayed by the Customer’s failure to provide access, complete Customer-responsible work, complete required electrical work, provide documents, satisfy association requirements, or otherwise cooperate, the final payment becomes due after written notice that the Company’s installation scope is complete and ready for inspection.
D. Payment of the final balance does not waive applicable written warranty rights.

XII. General Applicable Payment Terms
1. The following terms apply to all proposed or approved payment schedules.
2. Payment Plans:
A. Payment-plan terms will be stated in the Proposal or a separate written schedule.
B. Installments must be paid in full and on time.
C. Failure to pay may result in suspension, rescheduling, collection costs, late fees, or other remedies stated in the Agreement.
3. Third-Party Fees:
A. The Customer is responsible for association application or review fees and other third-party fees not expressly included in the Contract Price.
B. Governmental, engineering, electrical, architectural, inspection, reinspection, courier, recording, and similar costs are allocated as stated in the Proposal and this Agreement.
4. Payment Processing Fees:
A. ACH, card, financing, and other payment methods may carry processing or service fees disclosed before the transaction.
B. Any card-processing fee will be charged only when permitted by applicable law and payment-network rules and will not exceed the disclosed amount.
C. Processing fees already paid to a bank or payment provider are non-refundable except as required by law or the provider’s rules.
D. Customers may use another Company-approved method, such as cash, check, ACH, or Zelle, when available, to avoid a card-processing fees.
5. Refunds and Lien Rights:
A. Payments become non-refundable to the extent they have been earned, spent, committed, or applied to administration, engineering, permitting, material procurement, manufacturing, labor, delivery, or other project costs.
B. Once custom manufacturing or material procurement begins, amounts allocated to those products and costs are non-refundable.
C. Cancellation before production may qualify for a refund of unearned and uncommitted funds after deduction of authorized work performed and costs incurred.
D. Any applicable statutory cancellation right, including a qualifying three-business-day cancellation right, controls over inconsistent contract language.
E. Unpaid amounts may be secured and collected through remedies available under Florida’s Construction Lien Law and other applicable law.
6. Inspection, Cooperation, and Payment Enforcement:
A. The Customer must cooperate with inspection requirements, including:
i) Providing setting access;
ii) Being reasonably available for scheduling when presence is required;
iii) Completing Customer-responsible electrical or site work; and
iv) Assisting with association, building-department, or governing-authority coordination when required.
B. Inspection scheduling, approval, permit closure, and issuance of a COC or equivalent record are controlled by governmental authorities.
C. Delays not caused by the Company do not constitute a breach or permit unreasonable withholding of amounts otherwise due.
7. Customer-Caused Delays:
A. The Company’s installation scope will be considered substantially complete when the installed work is complete and ready for inspection, even if final inspection is delayed by the Customer’s action or inaction.
B. Customer-caused delay includes failure to provide access, complete electrical or other Customer-responsible work, coordinate an inspection, provide documents, or satisfy applicable requirements.
C. Under those circumstances, the Company may demand the remaining balance after providing written notice that its installation scope is complete and ready for inspection.
8. Additional Costs:
A. Reinspection fees, remobilization charges, penalties, or additional costs caused by the Customer or Customer-retained third parties are the Customer’s responsibility.
B. Such amounts may be added to the final invoice or payment schedule after reasonable documentation or notice.
9. Shipping-Only Projects:
A. Projects involving material supply or shipping without Company installation require payment of one hundred percent (100%) of the order price before materials are ordered or released for manufacturing.
B. Shipping, handling, storage, tax, and delivery costs are included only when stated in the Proposal.

XIII. Non-Payment Terms
1. Late Payments:
A. Unless a different written deadline applies, a payment is late if it remains unpaid seven (7) calendar days after its contractual due date.
B. A one-time late fee of up to three percent (3%) of the overdue amount, or the maximum amount permitted by law if lower, may be charged when disclosed in the Proposal or invoice.
C. A pre-installation payment required before work begins does not create a right to require the Company to proceed during the seven-day period.
D. Persistent non-payment may result in suspension, rescheduling, collection activity, termination, or legal remedies.
2. Suspension or Termination for Non-Payment:
A. The Company may suspend permitting, manufacturing, delivery, installation, inspection coordination, warranty service, or other performance while an undisputed payment remains overdue.
B. The Company may terminate for material non-payment after providing any notice required by the Agreement or applicable law.
C. Upon termination, the Company may retain amounts earned or committed and may seek payment for completed work, ordered materials, restocking charges, cancellation costs, and other recoverable amounts.
D. Any refundable balance will be calculated according to the Agreement and applicable law; prior payments are not automatically forfeited beyond amounts lawfully earned or incurred.
3. Construction Lien and Collection Rights:
A. If the Customer fails to pay amounts properly due for labor, services, materials, or authorized costs, the Company may record and enforce a construction lien in accordance with Chapter 713, Florida Statutes.
B. The Company may also pursue collection, interest, court costs, attorneys’ fees when recoverable, foreclosure, or other lawful remedies.
C. The Company’s payment obligations to personnel and suppliers do not waive the Customer’s obligation to pay the Company.

XIV. Payment Options
1. The Company offers multiple payment methods. Availability depends on project type, amount, location, provider approval, and current Company policy.
2. Financing and Payment Plans:
A. Current financing or payment-plan information may be available at:
i) https://www.hpssouthfl.com/payment-plans.
B. Third-party financing is subject to the provider’s approval, disclosures, terms, fees, and availability.
C. The Company does not guarantee financing approval or continued availability of a particular provider.
3. Bank and Direct Payments:
A. ACH transfers may be available through an approved Company invoicing platform.
B. Zelle instructions must be confirmed through the Company’s official invoice, office, or assigned representative before payment to info@hpssouthfl.com
4. Mail-In Payments:
A. Checks must be payable to Hurricane Protection Solutions & Blinds, LLC.
B. Mailing Address: 100 E Pine St, Suite 110, PMB 642, Orlando, FL 32801.
C. The Customer should notify the Company when mailing a payment and remains responsible for timely delivery and clearance.
D. The paid invoice will be cleared once check has been received and founds are transferred.
5. In-Person Payments:
A. Cash or check pickup may be arranged in Central Florida when approved in advance if not paid by the end of installation.
B. A receipt or written payment confirmation will be provided before departure.
6. Additional Payment Information:
A. Cryptocurrency is not accepted.
B. Alternative payment methods require Company approval.
7. Payment Security and Communication:
A. The Company will not process an unauthorized payment.
B. Payment reminders may be sent by the office, invoicing system, Customer Portal, or assigned representative.
C. The Customer must verify payment instructions through an official Company channel and should report suspected fraud or changed payment instructions immediately.
D. The Customer is responsible for reviewing all payment terms before submitting payment.
8. Invoicing platform may provide alternate payment methods or financing available for use.
A. The Company does not guarantee financing approval or continued availability of third party providers.

XV. Florida Construction Lien Law
1. Florida’s Construction Lien Law, Chapter 713, Florida Statutes, may grant lien rights to contractors, subcontractors, laborers, and suppliers who provide labor, services, or materials for an improvement and are not paid.
2. Mandatory Construction Lien Notice:
A. For a direct residential contract subject to Section 713.015, Florida Statutes, the following statutory notice must appear in the contract document or on a separate signed and dated page in the legally required type size and format:

ACCORDING TO FLORIDA’S CONSTRUCTION LIEN LAW (SECTIONS 713.001-713.37, FLORIDA STATUTES), THOSE WHO WORK ON YOUR PROPERTY OR PROVIDE MATERIALS AND SERVICES AND ARE NOT PAID IN FULL HAVE A RIGHT TO ENFORCE THEIR CLAIM FOR PAYMENT AGAINST YOUR PROPERTY. THIS CLAIM IS KNOWN AS A CONSTRUCTION LIEN. IF YOUR CONTRACTOR OR A SUBCONTRACTOR FAILS TO PAY SUBCONTRACTORS, SUB-SUBCONTRACTORS, OR MATERIAL SUPPLIERS, THOSE PEOPLE WHO ARE OWED MONEY MAY LOOK TO YOUR PROPERTY FOR PAYMENT, EVEN IF YOU HAVE ALREADY PAID YOUR CONTRACTOR IN FULL. IF YOU FAIL TO PAY YOUR CONTRACTOR, YOUR CONTRACTOR MAY ALSO HAVE A LIEN ON YOUR PROPERTY. THIS MEANS IF A LIEN IS FILED YOUR PROPERTY COULD BE SOLD AGAINST YOUR WILL TO PAY FOR LABOR, MATERIALS, OR OTHER SERVICES THAT YOUR CONTRACTOR OR A SUBCONTRACTOR MAY HAVE FAILED TO PAY. TO PROTECT YOURSELF, YOU SHOULD STIPULATE IN THIS CONTRACT THAT BEFORE ANY PAYMENT IS MADE, YOUR CONTRACTOR IS REQUIRED TO PROVIDE YOU WITH A WRITTEN RELEASE OF LIEN FROM ANY PERSON OR COMPANY THAT HAS PROVIDED TO YOU A “NOTICE TO OWNER.” FLORIDA’S CONSTRUCTION LIEN LAW IS COMPLEX, AND IT IS RECOMMENDED THAT YOU CONSULT AN ATTORNEY.

3. Company Payment and Lien-Risk-Reduction Policy:
A. Compensation for installation personnel assigned and directed by the Company is paid or secured before those personnel begin the scheduled on-site installation work.
B. The Company will pay subcontractors, suppliers, and other parties within its direct contractual chain according to their agreed terms and applicable law.
C. Responsibility for compensating personnel assigned by the Company remains with the Company and is not transferred to the Customer.
D. The Company will maintain reasonable payment records and, when legally applicable or reasonably requested, obtain or provide lien releases, payment confirmations, or sworn statements for parties within its contractual chain.
E. This policy is intended to protect the Customer and reduce the risk of a lien arising from nonpayment by the Company. It does not replace the statutory Notice to Owner, contractor-affidavit, lien-release, or proper-payment procedures required by Chapter 713.
4. Statutory Final Payment Affidavit and Post-Payment Closeout Release:
A. When required by Section 713.06, Florida Statutes, the Company will provide the contractor’s final payment affidavit within the time and form required by law and before the Owner disburses final payment.
B. After final payment has been received and cleared, the Company will provide its applicable Affidavit of Completion, Final Waiver of Lien, and Contract Close-Out Certification as described in Section X.5.
C. Any waiver or release is effective only for the amount and through the date stated and only after the referenced payment has cleared.
5. The Customer should retain all Notices to Owner, lien releases, payment records, permit records, affidavits, completion documents, and project correspondence.
6. The Company does not waive its lien rights by continuing work, communicating about payment, or providing temporary accommodations unless the waiver is contained in a written instrument signed by an authorized representative.

XVI. Clarifications
1. Product Purpose
A. The Company considers hurricane-protection products to be safety-focused property improvements rather than luxury items.
B. Hurricane-protection products are intended to reduce risks associated with wind pressure, wind-borne debris, and the breach of exterior openings; however, no product can eliminate all risk of property loss, damage, personal injury, water intrusion, or structural failure.
C. Hurricane-protection products do not make a property “hurricane-proof” and do not guarantee that the property or installed products will remain undamaged during every storm or extreme-weather event.
2. Product Documentation
A. Product approvals, engineering documents, evaluation reports, and installation instructions apply only to the identified product, configuration, substrate, dimensions, fastening method, design pressures, and project conditions.
B. Each product must be installed in accordance with its applicable approval, manufacturer instructions, engineering requirements, and approved project documentation.
3. Applicable Approval
A. The applicable Florida Product Approval (FPA), Notice of Acceptance (NOA), evaluation report, engineering document, or other approval governing the selected product and project jurisdiction shall control.
B. Descriptions such as “hurricane-rated,” “wind-rated,” “tempered,” “reinforced,” or “storm-resistant” do not, by themselves, establish that a product is impact-resistant. Impact resistance must be confirmed through the product’s applicable approval, certification, evaluation report, or permanent labeling.
4. Scope of Protection and Common Misconceptions
A. The Owner determines which openings are included in the contracted project, subject to any insurance, mitigation, financing, association, code, permitting, or other requirements that may apply.
B. Protection of fewer than all non-impact-rated glazed openings may prevent the property from qualifying as fully protected for insurance, inspection, mitigation, or other third-party purposes.
C. For the most comprehensive opening protection, all exterior non-impact-rated glazed openings and non-impact-rated exterior doors should be individually evaluated and protected with an appropriate approved system.
D. The direction faced by a property or opening does not guarantee protection. Hurricanes are rotating weather systems, and wind direction and exposure may change as the storm approaches, passes, or changes course. An opening should not be considered protected solely because it faces a particular direction.
E. Nearby residences, walls, fences, trees, landscaping, or natural features shall not be considered substitutes for approved hurricane protection. Such objects may fail, detach, redirect wind, or become sources of wind-borne debris.
F. A lanai, screen enclosure, pool cage, covered patio, terrace, roof overhang, balcony, pergola, or similar structure does not constitute approved protection for the windows or doors located behind or beneath it unless that structure or system has been specifically tested and approved for that purpose.
G. The direction in which a door swings does not, by itself, establish impact resistance. An inward-opening or outward-opening door that is not specifically approved and labeled as impact-resistant may remain vulnerable to wind pressure and wind-borne debris.
H. A product designed to resist wind pressure is not necessarily impact-resistant. Wind-pressure ratings and impact-resistance approvals are separate performance considerations and must be verified through the applicable product documentation.
I. The Customer is not required to select the same protection system for every opening. Different approved systems may be combined within the same project when appropriate for the dimensions, accessibility, use, appearance, deployment requirements, and budget of each opening.
J. Screens, standard glass, ordinary doors, plywood, unapproved panels, temporary coverings, or other materials shall not be represented as equivalent to an approved hurricane-protection system unless their use and installation comply with the applicable code and approval requirements for use as the last resort of protection (Better than nothing).
K. Recommendations provided by the Company are based on the observed property conditions, selected products, available approvals, and the proposed scope at the time of evaluation. The final selection of protected openings remains the Owner’s decision unless a governing authority or third-party program requires otherwise.
4. Permit Documentation
A. Permitting responsibility, assistance, and cost allocation are governed by Sections VII and X and the Proposal.
5. Agreement Completion
A. The Agreement does not end on the first day of installation.
B. The Agreement remains in effect until the parties’ applicable performance obligations have been completed or lawfully terminated, including installation, payment, required inspection coordination, delivery of applicable completion documents, and resolution of outstanding Change Orders.
C. Warranty, confidentiality, lien, indemnification, payment, dispute, and other provisions intended by their nature or express terms to survive completion or termination shall remain effective according to their terms.

XVII. Institutional Independence
1. HOAs, condominium associations, manufacturers, engineers, utilities, electricians, and governmental jurisdictions operate independently from the Company.
2. The Company may assist with documents and coordination within its contracted scope but does not control third-party requirements, decisions, processing times, inspections, fees, or approvals.
3. Standard contractor credentials and available product documents may be provided upon reasonable request without a fee solely for providing existing standard credentials.
4. HOA or ARC application preparation is subject to the Initial HOA/ARC Documentation Fee and related terms in Section XI.
5. Routine permit-document and form assistance included in Company-supported permitting may be provided without a separate Company document-transaction or notary charge, as stated in Section VII.1.H.
6. Governmental, contractor, engineering, inspection, courier, recording, association, and other third-party fees remain payable as allocated in the Proposal and this Agreement.

XVIII. Contractor Engagement and Compliance Policies
1. Authorized Personnel:
A. The Company may act as a dealer, project coordinator, logistics provider, installer, or contracting party and may engage employees, authorized installers, independent contractors, subcontractors, suppliers, engineers, or licensed contractors as appropriate.
2. Qualifications:
A. Assigned personnel must have the experience, training, supervision, licensing, registration, certification, or other qualifications required for their assigned work.
B. Personnel performing regulated work must hold or work under the license required by applicable law.
3. Safety Responsibility:
A. The Company will use reasonable safety practices for work within its contracted scope.
B. Responsibility for an incident will be allocated according to actual fault, the Agreement, insurance coverage, and applicable law.
C. The Company is not responsible for injury or damage caused by Customer interference, third-party work, animals, undisclosed hazards, or conditions outside the Company’s control, except to the extent caused by the Company’s own negligence or breach.
4. Contractor Status and Verification:
A. Independent contractors remain responsible for their own licensing, insurance, taxes, employees, and legal compliance as applicable.
B. The Company may verify credentials before authorizing project work.
C. Public license status may be verified through the DBPR or other applicable licensing authority.
5. Contractor Credentials and Sensitive Information:
A. Standard Company and contractor credentials reasonably required for an association, permit, insurance, financing, grant, or project-verification purpose may be provided upon request, subject to availability and applicable privacy restrictions.
B. The Company may redact Social Security numbers, dates of birth, personal addresses, personal phone numbers, signatures, policy pricing, employee records, and other nonessential private or security-sensitive information.
C. A request for standard credentials does not authorize alteration, reuse, publication, impersonation, or use for an unrelated project.
6. Customer Responsibilities for Documents:
A. The Customer may provide legitimate project documents to an association, jurisdiction, insurer, lender, grant administrator, attorney, or other professional involved in the project.
B. The Customer must not alter, falsify, sell, publicly publish, or misuse contractor credentials or project documents.
C. Suspected fraud or unauthorized use may be reported to the affected contractor, insurer, licensing authority, association, or law-enforcement agency.

XIX. Confidentiality and Privacy
1. The Company will use Customer information for legitimate business purposes, including quotation, contracting, financing, association review, permitting, manufacturing, delivery, installation, inspection, warranty, collection, and legal compliance.
2. Customer information may be disclosed to personnel, contractors, suppliers, manufacturers, engineers, associations, permitting authorities, payment providers, financing providers, insurers, attorneys, accountants, and other parties reasonably involved in the project or required by law.
3. The Customer may receive Company or contractor information, including pricing, product documentation, technical plans, project records, and credentials.
4. Confidential information may be used only for legitimate project, legal, insurance, financing, grant, association, maintenance, resale, or professional-advice purposes.
5. This Section does not prohibit disclosure:
A. Required by law, subpoena, court order, permit process, or governmental request;
B. To an attorney, accountant, insurer, lender, grant administrator, association, licensed professional, or other advisor with a legitimate need for the information;
C. Of information already publicly available through lawful sources; or
D. With written consent of the affected party.
6. Unauthorized alteration, sale, impersonation, fraudulent use, or public distribution of sensitive documents may result in suspension, termination, denial of affected claims, and lawful remedies.
7. Confidentiality obligations survive project completion or termination to the extent reasonably necessary and enforceable.

XX. Miscellaneous
1. Authority:
A. Each party represents that it has authority to enter into the Agreement and perform its obligations.
B. A Customer who is not the Owner represents that the Customer has authorization to contract for the proposed work and obtain necessary access and approvals.
2. Assignment:
A. Neither party may assign the Agreement without the other party’s written consent, except that the Company may assign administrative, payment, warranty, or performance obligations to an affiliate, successor, licensed contractor, or service provider when lawful and without materially reducing the Customer’s rights.
3. Notices:
A. Formal notices may be delivered by email, Customer Portal, certified mail, personal delivery, or another method identified in the Proposal.
B. Each party must keep contact information current.
C. A notice sent to the last provided contact information is effective to the extent permitted by law.
4. Acknowledgment and Review:
A. By accepting the Proposal or submitting payment, the Customer acknowledges review of the Agreement and the opportunity to ask questions before proceeding.
5. Electronic Signatures and Counterparts:
A. The Agreement may be executed electronically, remotely, in person, and in counterparts.
B. Electronic signatures and copies have the same effect as originals to the extent permitted by law.
6. Attachments:
A. Photos, measurements, drawings, product information, payment schedules, notices, and other referenced documents may be attached to or incorporated into the Agreement.
7. Intellectual Property and Product Ownership:
A. Upon full payment, the Customer owns the physical products purchased under the Agreement, subject to manufacturer rights and any financing security interest.
B. The Company, manufacturers, engineers, software providers, and other rights holders retain ownership of their trademarks, copyrighted materials, technical documents, software, systems, templates, methods, and proprietary information.
C. The Customer may use project documents for the property, permit, association, insurance, financing, grant, maintenance, warranty, and resale purposes for which they were provided.
D. The Customer may not falsely represent, alter, sell, publish, or reuse proprietary documents for an unrelated project without permission.
8. Website and Digital Content:
A. Website text, images, software, videos, trademarks, and other content remain protected by applicable intellectual-property law.
B. Use of the website or Customer Portal does not transfer ownership of digital content.
9. Electronic Project Administration:
A. Agreements, forms, approvals, invoices, and project communications may be completed and delivered electronically.
B. The Customer may request a printable copy at any time.
10. Severability:
A. If a provision is determined to be invalid or unenforceable, the remaining provisions remain effective to the fullest extent permitted by law.
11. Waiver:
A. A waiver must be in writing and applies only to the specific matter stated.
B. Delay in enforcing a right does not waive that right.
12. Governing Law and Venue:
A. Florida law governs the Agreement.
B. Venue for a dispute will lie in a county permitted by applicable law and any valid project-specific venue provision stated in the Proposal.
13. Entire Agreement and Order of Precedence:
A. The Agreement constitutes the complete agreement concerning the project.
B. If documents conflict, the following order controls unless expressly stated otherwise:
i) A later signed Change Order or project-specific addendum;
ii) The accepted Proposal and project-specific payment schedule;
iii) These Terms and Conditions; and
iv) General marketing, website, or informational materials.

XXI. Glossary
1. Affidavit of Completion: A Company-issued sworn or certified closeout document stating that the Company’s contracted scope has been completed, subject to the qualifications and conditions stated in the document.
2. Agreement: The accepted Proposal, these Terms and Conditions, approved Change Orders, and any project-specific written addenda.
3. Applicable Version: The version of these Terms and Conditions attached to or incorporated into the Proposal when accepted by the Customer.
4. ARC: Architectural Review Committee or another association committee that reviews proposed exterior property changes.
5. Association: An HOA, condominium association, cooperative association, ARC, or similar private property-governing organization.
6. Certificate of Completion (COC): A document or electronic record issued or made available by a permitting jurisdiction indicating that permitted work has received the required final approval or has been closed, as applicable. Jurisdictional terminology varies.
7. Certificate of Warranty: The Company-issued closeout document summarizing the applicable Company warranty and referring to the controlling warranty provisions in the Agreement.
8. Change Order: A written amendment changing the scope, price, product, schedule, payment terms, or other project requirement after acceptance of the Proposal.
9. Company: Hurricane Protection Solutions & Blinds, LLC.
10. Company-Supported Permitting: Permit coordination performed or facilitated by the Company or an identified licensed contractor when included in the Proposal.
11. Contract Close-Out Certification: The Company-issued portion of a closeout document confirming completion of the Company’s contracted scope and the status of the Agreement after cleared final payment.
12. Contract Price: The total amount stated in the accepted Proposal, as increased or decreased by approved Change Orders and authorized adjustments.
13. Customer: The person or entity requesting, accepting, or paying for the Company’s services, whether or not that person or entity owns the property.
14. Customer Portal: The Company’s online project-access area, when available, through which the Customer may receive documents, status information, invoices, or notices.
15. DBPR: Florida Department of Business and Professional Regulation.
16. Electrical Subpermit: A permit associated with a main building permit that authorizes regulated electrical work, when required by the jurisdiction.
17. Final Inspection: The jurisdictional inspection intended to verify completion of the permitted scope before permit closure or issuance of a completion record.
18. Final Payment Affidavit: A sworn statement provided by a contractor when required by Florida’s Construction Lien Law identifying whether lienors within the contractor’s contractual chain have been paid and identifying any unpaid amounts, as applicable.
19. Final Waiver of Lien: A written waiver and release of the Company’s lien rights for the labor, services, materials, payment amount, and time period stated in the document, effective only after the referenced payment has cleared.
20. Florida Building Code (FBC): The statewide building code adopted and amended under Florida law, including applicable local and product-specific requirements.
21. Florida Product Approval (FPA or FL#): A state-recognized approval identifying a building product and its approved conditions of use.
22. Force Majeure: An event beyond a party’s reasonable control that prevents or materially delays performance, such as severe weather, government action, transportation interruption, labor disruption, or material shortage.
23. High-Velocity Hurricane Zone (HVHZ): The Florida Building Code designation generally applicable to Miami-Dade and Broward Counties, with enhanced wind and product requirements.
24. HOA: Homeowners’ Association.
25. Initial HOA/ARC Documentation Fee: The $350.00 fee charged, when applicable, for project administration and preparation or coordination of association-application documents before the main Project Deposit is due.
26. Lead Installer: The Company-authorized person responsible for directing the on-site installation crew and making field decisions within the assigned scope.
27. Lien Release: A written waiver or release of lien rights for the labor, services, materials, amount, and period identified in the document.
28. Manufacturer Warranty: Written warranty coverage provided by the product manufacturer, which may have terms, exclusions, registration requirements, and periods different from the Company’s workmanship warranty.
29. Material Procurement: Ordering, reserving, purchasing, fabricating, or committing funds for project materials or products.
30. Motorized Unit: A shutter, shade, screen, or other installed product operated by an electric motor or powered control.
31. Notice of Acceptance (NOA): A Miami-Dade County Product Control approval or other recognized approval document identifying a product and approved installation conditions.
32. Notice to Owner: A notice served under Florida’s Construction Lien Law by certain persons who are not in direct contract with the Owner to preserve potential lien rights.
33. Owner: The legal owner of the property where the project is performed.
34. Owner-Builder: A property owner who obtains a permit under an applicable statutory exemption and assumes legal responsibility for the permitted work and required disclosures.
35. Owners and Contractors Protective Liability (OCP): A form of liability insurance that may protect an owner or contractor from certain claims arising from operations performed by a designated contractor, subject to the applicable policy terms.
36. Permanent Electrical Connection: The final connection of a motorized unit to the property’s electrical circuit or permanent power supply. This work is excluded from the Company’s scope and must be performed by a properly licensed electrician or electrical contractor retained by the Customer.
37. Permitting Jurisdiction or Jurisdiction: The city, county, district, or governmental authority responsible for reviewing permits and inspections for the project address.
38. Project Completion and Closeout Documents: The Company-issued Affidavit of Completion, Final Waiver of Lien, Contract Close-Out Certification, Certificate of Warranty, and any applicable jurisdiction-issued completion record provided after cleared final payment.
39. Project Deposit: The payment that brings total payments credited toward the Contract Price to fifty percent (50%), unless a different written schedule applies.
40. Proposal: The Company’s written quotation identifying products, quantities, scope, price, payment terms, and project-specific information.
41. Substantial Completion: The stage at which the Company’s contracted installation scope is sufficiently complete for its intended use or required final inspection, notwithstanding minor corrective or closeout items.
42. Temporary Testing: Short-term energization or testing performed by the Company solely to confirm basic operation of a mounted motorized unit. It is not permanent electrical work or certification of the property’s electrical system.
43. Third-Party Fee: A charge imposed by an association, jurisdiction, engineer, architect, electrician, payment provider, lender, insurer, courier, manufacturer, or other person or entity outside the Company, unless expressly included in the Proposal.
44. Workers’ Compensation Exemption: A lawful exemption from Workers’ Compensation coverage issued or recognized under applicable law for a qualifying individual or business. An exemption does not eliminate other insurance, safety, or legal obligations.
45. Workmanship Warranty: The Company’s limited written warranty covering qualifying defects in the installation labor performed within the Company’s contracted scope.