Family Chimney Sweeps LLC – Terms & Conditions
1. Acceptance of Terms
By accepting the estimate provided by Family Chimney Sweeps LLC (“Business”), the client (“Client”) agrees to be bound by these Terms & Conditions. These terms govern the relationship between the Business and the Client (each, a “Party,” and collectively, the “Parties”).
2. Services and Pricing
The Business agrees to perform the services detailed in the accepted Estimate/Invoice. The Client agrees to pay the total amount listed, including applicable sales tax.
3. Scope of Work
The Business will perform only the services explicitly described in the accepted Estimate/Invoice. Any additional services requested by the Client require a separate written estimate and may incur additional charges or schedule changes.
4. Payment Terms
• Down Payment: A minimum of 50% of the total is due:
• At least 60 days before the scheduled service date, or
• If less than 60 days remain, within 7 days of accepting the estimate.
• Ordering Materials: Materials will be ordered after receipt of the down payment. If the Client cancels after materials have been ordered, the down payment is non-refundable.
• Refund Policy: If the Client cancels within 7 days of payment and no materials have been ordered, a refund will be issued. After 7 days, no refund will be given.
5. Final Payment
The remaining balance is due upon substantial completion of the work. Full payment must be received within ten (10) calendar days of substantial completion. If payment is not received within this time frame, a late fee of $50.00 will be assessed. An additional $50.00 late fee will accrue for every thirty (30) calendar days the balance remains unpaid.
If the balance remains unpaid after seventy-five (75) days, a mechanic’s lien will be filed against the property where services were rendered, in accordance with applicable state laws.
If the balance remains unpaid after ninety (90) days, the account will be referred to a licensed collection agency. The Client will be held responsible for:
• Collection agency fees (up to 35% of the outstanding balance)
• Attorney’s fees incurred in the collection process
• All other reasonable costs associated with the enforcement of this payment obligation
6. Payment Methods
Payments may be made by cash, check, or credit card (as accepted by the Business). Returned checks are subject to a $30 fee.
7. Scheduling
Appointments may be canceled or rescheduled by the Business if the down payment is not received on time. Rescheduling is subject to availability.
8. Access Requirements
The Client agrees to provide safe, unobstructed access to the work area on scheduled dates. Failure to provide access may result in cancellation, rescheduling, and a service fee.
9. Photographic Documentation
The Business may take photos or video of the worksite before, during, and after service for documentation, quality control, or marketing purposes. No personally identifiable information will be disclosed.
10. Warranty
The Business provides a limited warranty on labor for a period of [12 months] following substantial completion. This warranty does not cover:
• Misuse, neglect, or improper maintenance
• Natural disasters or acts of God
• Alterations or repairs not performed by the Business
11. Right to Refuse Service
The Business reserves the right to refuse or terminate service if:
• Conditions are unsafe, illegal, or unsanitary
• The Client is uncooperative, threatening, or abusive
12. Client Responsibilities
The Client must ensure the work area is clear of hazards, debris, and obstacles. Pets, valuables, and breakables must be secured. The Business is not responsible for damage caused by failure to prepare the area.
13. Environmental Conditions & Pre-Existing Defects
The Business is not liable for pre-existing damage or structural issues discovered during service. Any required repairs beyond the original scope will be communicated separately.
14. Security Interest
The Business retains a security interest in all materials and products installed or delivered until the balance is paid in full.
15. Licensing and Compliance
The Business affirms it holds all licenses required by federal, state, and local law to perform the services and will comply with all applicable regulations.
16. Limitation of Liability
The Business shall not be liable for indirect, incidental, or consequential damages, including loss of profits. Total liability will not exceed the amount paid by the Client for the services giving rise to the claim.
17. Force Majeure
The Business is not responsible for delays or failure to perform due to events beyond its control, including but not limited to acts of nature, supply issues, labor strikes, or government actions.
18. Termination
Either Party may terminate this Agreement before completion. The Client remains responsible for payment of all work performed and costs incurred to date, not to exceed the total listed in the Estimate/Invoice.
19. Dispute Resolution
If a dispute arises, the Parties agree to attempt resolution through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration under the rules of the American Arbitration Association, in the State of Michigan.
20. Governing Law
This Agreement is governed by the laws of the State of Michigan, without regard to conflict of law principles.
21. Entire Agreement
This Agreement represents the entire understanding between the Parties, superseding any prior discussions or agreements. No amendment is valid unless made in writing and signed by both Parties.
22. No Waiver
Failure to enforce any part of this Agreement does not waive the right to enforce any other part at a later time.
23. Severability
If any provision is found invalid or unenforceable, the remaining terms shall remain in full force and effect.
Terms of Use
Effective Date: 7/21/2025
Welcome to FamilyChimneySweeps.com (“we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website and services. By using the site or scheduling a service, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our Website.
1. Eligibility & User Accounts
To use certain features of the Website, such as booking services or managing appointments, you may be required to create an account. You agree to:
Provide accurate and complete information,
Keep your account credentials secure,
Be responsible for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
2. Services Offered
Family Chimney Sweeps provides chimney inspection, cleaning, and repair services in Southwest Michigan and Northwest Indiana. All service appointments are subject to availability and confirmation.
We reserve the right to refuse service at our discretion and will notify you promptly if we are unable to fulfill your request.
3. Payments & Refund Policy
We accept payments online for scheduled services. By making a payment, you agree to our pricing and any applicable service terms at the time of booking.
Refunds are available under certain circumstances, including:
Service cancellations made at least 24 hours in advance,
Inability to complete service due to factors within our control.
Refunds will be issued to the original payment method unless otherwise agreed.
4. Personal Information
We collect personal information such as your name, email, phone number, address, and payment details to process appointments and deliver services. By using our site, you consent to our collection and use of this information in accordance with our Privacy Policy (link to be added).
5. User-Generated Content
You may be invited to submit reviews or testimonials. By doing so, you grant Family Chimney Sweeps a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content for marketing and promotional purposes.
We reserve the right to remove content that is offensive, false, or violates our policies.
6. Prohibited Uses
You agree not to:
Use the site for unlawful purposes,
Attempt to interfere with the site’s operation or security,
Misrepresent your identity or impersonate another user,
Upload or transmit malicious code or harmful content.
Violations may result in account suspension or legal action.
7. Service Limitations and Disclaimers
All services are performed using industry best practices. However, due to the nature of chimney and structural systems, we cannot guarantee prevention of future issues (e.g., creosote buildup, structural wear, animal intrusion) after service is performed.
We are not responsible for pre-existing damage or conditions not visible during inspection.
8. Intellectual Property
All content on FamilyChimneySweeps.com—including logos, text, graphics, and service descriptions—is the property of Family Chimney Sweeps or its licensors and is protected under copyright and trademark law.
No content may be reproduced or used without express written permission.
9. Third-Party Links
Our Website may contain links to third-party websites. We do not endorse or assume responsibility for content, policies, or practices of any third-party sites.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page and are effective immediately upon posting. Continued use of the site after changes constitutes acceptance of those changes.
11. Governing Law
These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law rules.
Privacy Policy
Effective Date: [Insert Date]
Family Chimney Sweeps (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, FamilyChimneySweeps.com (“Website”) or use our services.
By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information when you interact with our Website or book our services.
Personal Information:
We may collect the following:
Full name
Email address
Phone number
Service address
Billing and payment information
Account login credentials (if applicable)
Non-Personal Information:
We may collect:
Browser type and version
IP address
Pages visited and time spent on the site
Device type and operating system
2. How We Use Your Information
We use the information we collect to:
Schedule and provide chimney services
Process payments and send confirmations
Respond to inquiries or customer service requests
Send appointment reminders and service updates
Improve our website’s functionality and user experience
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Payment Information
All online payments are processed through secure, PCI-compliant third-party payment processors. We do not store your full credit card details on our servers.
4. Cookies and Tracking
We use cookies and similar technologies to:
Analyze site traffic and performance
Save user preferences
Provide a better user experience
You can control cookie settings through your browser. Disabling cookies may limit certain features of the site.
5. Disclosure of Information
We may share your information in the following limited circumstances:
With service providers that help operate our website or business (e.g., payment processors, hosting services)
To comply with a legal obligation, court order, or law enforcement request
To protect our rights, users, or property
6. Data Security
We use administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You may:
Update or correct your personal information by contacting us
Opt out of marketing emails by clicking "unsubscribe" in the message
Request that we delete your account or data, subject to applicable laws
To make a data request, please email: info@familychimneysweeps.com
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will promptly delete it.
9. Do Not Track Signals
We do not respond to "Do Not Track" (DNT) signals from web browsers at this time, due to a lack of industry standard.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date. Continued use of our Website after changes indicates your acceptance.